Akanksha Singh

Experience

• 

  LG Electronics

  Jun 2018 - Aug 2018

  Sales Intern
• 

  ICICI Bank

  Feb 2021 - Sept 2021

  Assistant Manager
• 

  Bharti Airtel

  Feb 2022 - now

  Account Manager

  •Drive revenue enhancement for allocated territory within enterprises segment for telcom, cloud & SAAS products.•Expertise in enterprise Telecom products & services.•Client development - From leads generation, engagement to support • Escalation Management (Technical or Non - technical)• Managing client accounts end to end (Sales , service, collections & reconciliation)•Reporting to leadership on KPIs ( leads, sales, retention, revenue, forecasting)• Staying up to date with product and service lifecycle.• Enterprise Solution & Consultative Selling Background.•Customer Account Management,Customer Relationship Management &Customer Life Cycle Management. Show less

• 

  Airtel Business

  Jun 2024 - now

  Assistant Manager

  • Driving up-sell and cross-sell strategies with multiple corporate customers, providing tailored B2B telecom solutions and software services. • Established new leads for B2B subscription-based products, successfully achieved annual revenue targets, and achieved net increase in revenue from newly assigned customers. • Conducted meetings with clients, maintained strong relationships with customers and resolving specific customer problems. • Monitored and enhanced customer satisfaction through account reviews and follow-ups, ensuring long-term value delivery.• Collaborated cross-functionally with product and service teams to integrate client feedback, facilitating successful product adoption and expansion.• Surpassed average monthly targets. Show less