Yuji K.

Experience

• 

  Surplus Service

  Jan 2018 - May 2018

  Intern

  •Identified, analyzed, and presented alternative server platforms to replace concurrent platform•Organized clustered inventory data in Excel, advancing research proficiency in process•Selected server builds in accordance to specified hardware/budget requirements

• 

  Intero Real Estate Services

  Jun 2019 - Mar 2023

  ▪ Kept end user devices up-to-date running scheduled procedures utilizing Kaseya▪ Monitored/diagnosed/maintained optimal network performance in multiple sites via Meraki▪ Monitored end user vulnerability scores and patched as necessary via InsightVM/Kaseya▪ Maintained existing KB articles and created new sections as needed▪ Configured/delivered employee desktops, laptops, printers, desk phones, and peripherals ▪ Effectively resolved over 12,000 tickets in a span of 3 years▪ Partnered closely with parent company’s (HomeServices of America) IT team to ensure smooth migration of email tenant consisting over 2,000 accounts▪ Maintained close communication with Employees/Agents for multitude of issues and resolved via phone,Zendesk and Calendly▪ Led onboarding/offboarding process of Employees/Agents

  • Sr. IT Analyst

    Nov 2022 - Mar 2023

  • IT Help Desk Specialist

    Jun 2019 - Dec 2022
• 

  Novani, LLC

  Mar 2023 - now

  Technical Support Engineer