Mohammed Rinus

Experience

• 

  AJ Medichem International

  Mar 2015 - Mar 2018

  Junior Marketing Executive
• 

  Sampath Information Technology Solution Ltd. (A fully owned subsidiary of Sampath Bank PLC)

  Mar 2018 - Apr 2022

  -Responsible for the maintenance, configuration, and reliable operation of computer systems, network, servers, and virtualization-Deploying, managing, monitoring and troubleshooting resources in VMWare virtualization environment-Managing and monitoring firewall-Configuring VPN for remote users-Configuring, managing and troubleshooting windows server 2012/2016/2019 services-Deploying, managing and monitoring Antivirus solution-Perform or delegate regular backup operations and implement appropriate processes using backup and replication solution-Deploying, Managing and Troubleshooting wireless access points-Supporting, configuring and maintaining L1 and L2 network switches-Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions-Performing daily checklist to monitor systems and network availability, connectivity and utilization -Monitoring email traffic via spam filtering solution Show less -Manage the IT infrastructure of the branch, make regular evaluations and recommending enhancements -Provide on-site/remote technical support -Perform hardware/OS and application troubleshooting and repair-Investigate, Diagnose, provide resolution and recovery for hardware / software problems for end user machines-Provide restoration of back-up support-Updating current IT infrastructure-Deploying new IT infrastructure as required-Handling Certificate renewals and related issues in CEFT, CAS, Slips and Dollar online and CITS servers-Coordinate with the head office support team and/or external vendors and/or service providers for application and hardware support as and when required-Maintain and control of IT hardware inventory and application licenses-Maintain and control of Service Level Agreements (SLAs) of the IT service providers and vendors. Ensure timely reviews and renewals are carried out-Perform and monitor daily backups and ensure offsite tape storage as per guidelines-Manage the Disaster Recovery (DR) site of the branch and schedule & conduct Business Continuity Plan (BCP) drills-Facilitating primary support teams in rolling out application level changes and also in deploying new applications-Maintained all aspects of telecommunication infrastructure of the branch including the PABX, IVR and the external data communication lines-Upgrading the devices and the software according to the technology level and the ICICI Bank India standard-Performing quarterly hardening process to update softwares, group policies and user account configurations according to the ICICI Bank India standard. Show less

  • System Administrator

    Feb 2021 - Apr 2022

  • IT Technician

    Mar 2018 - Feb 2021
• 

  MOQdigital

  Apr 2022 - Aug 2023

  System Engineer
• 

  Inbay

  Aug 2023 - Oct 2023

  System Support Engineer - Level 2
• 

  Dijital Team

  Oct 2023 - now

  System Support Engineer