Jaroslav Vodenka

Experience

• 

  O2 Czech Republic (a Telefónica Company)

  Aug 2006 - Dec 2008

  End User Support

  Eurotel -> Telefónica O2Hardware & Software (PC + Notebooks) – OS instalation, service, troubleshooting.

• 

  Vodafone Czech Republic

  Jan 2009 - now

  Main tasks:- Provide and develop 1st and 2nd level support for IT related area and ensure user satisfaction with the service- Assuring that all incidents and service requests are solved within set timelines. - Service Desk SPOC towards VF Group- Harmonize HW needs with CAPEX budget- Proactive cooperation with Office IT (VF Group) team on CSD activities / projects- Ensure effective handling and replacement corporate hardware - Participating and leading local/global technology projects Show less The main role is lead Helpdesk and PC Support team and ensure user satisfaction with the service and Software Asset Management Compliancy.Main tasks:- Supervise operational KPIs of team (incidents, problems, team performance, users's satisfaction survey, etc) - To provide 1st level support for IT related area.- Participating and leading local/global technology projects- To fulfill Incident Management Process during daily operation including outages communication- To support special customer systems administration and support- Manage and lead SIM & Hand Set team, support related activities- Manage and supervise vendors (planned and unplanned works - IT environment) Show less

  • Manager Office IT

    Apr 2016 - now

  • Team Leader Office IT

    Apr 2014 - Mar 2016

  • IT Lead

    Jun 2012 - Mar 2014

  • Senior HelpDesk Specialist

    May 2010 - May 2012

  • HelpDesk Specialist

    Jan 2009 - Apr 2010