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Joshua Mockalis

Joshua Mockalis

Customer Service Lead

Followers of Joshua Mockalis57 followers
location of Joshua MockalisMetro Jacksonville

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  • Timeline

  • About me

    Loan quality control specialist at Community First Credit Union

  • Education

    • Saint Johns River State College

      -
      General Studies

  • Experience

    • Winn-Dixie

      Mar 2007 - May 2012
      Customer Service Lead

      Customer service lead. Work Customer Service desk and help customers with refunds, problems, lottery, tobacco purchases. Balance safe at end of shift in excess of $25,000.00. Lead a team of front end employees with daily duties. Schedule breaks and lunches around store needs.

    • AT&T

      Aug 2012 - Aug 2013
      DSL TECH SUPPORT

      Customer service DSL tech support. Help customers troubleshoot internet connectivity problems and resolve issues in a timely manner. Receive outstanding scores on customer service satisfaction surveys

    • VyStar Credit Union

      Aug 2013 - Nov 2019
      Loan Closing Specialist

    • Community First Credit Union

      Nov 2019 - now
      Loan quality control specialist

  • Licenses & Certifications

    • Google Data Analytics Specialization

      Google
      Nov 2023
      View certificate certificate

    • Google Tableau Business Intelligence Analyst Professional Certificate

      Google
      Aug 2024