Lucy Kondeh

Experience

• 

  Audible

  Oct 2013 - Aug 2015

  Assisted with customer invoices on Audible purchases and corresponded with customer emails at Audible.com U.S. headquarters. Assisted with audio organization projects for audio team at Audible.com U.S. headquarters. Assisted with organizing and processing customer refund requests. Year round customer care intern for back office team, at Audible.com U.S. headquarters .

  • Customer Care Intern

    Aug 2014 - Aug 2015

  • Audio Intern

    Jun 2014 - Aug 2014

  • Customer Care Intern

    Oct 2013 - May 2014
• 

  Audible

  May 2016 - Aug 2016

  Customer Care Intern

  Pioneered collective project for research on methods audio providers use to collect customer feedback and content requests. Providers included: Amazon, Crackle, GooglePlay, Hulu, HBO, iTunes, Netflix, Playstation Vue, Sling Orange, Spotify, Twitch, and VEVO. Objective: to improve customer care services at Audible.com

• 

  Audible

  Jun 2017 - Aug 2017

  Legal Intern

  Assisted with providing updates to legal contracts between Audible.com and publishers. Assisted with providing updates to policies listed in company employee handbook.

• 

  Trinity College-Hartford

  Aug 2017 - Dec 2018

  B.A. Public Policy/Law, concentration in international policyB.A. Human Rights, concentration in women and gender studies Full time student at Trinity College-Paris and part time student at Sciences Po University-Paris. Studying French language, sociology, history, human rights, and public policy.

  • Graduate

    Aug 2015 - Dec 2018

  • Resident Assistant

    Jan 2017 - May 2018

  • Study Abroad

    Aug 2017 - Dec 2017
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  KFT Church

  Aug 2017 - now

  Director Children Ministry

  Head of Children's Ministry/Sunday School

• 

  Grace Face Beauty

  Jan 2018 - now

  Founder

  Black female owned cosmetics brand that produces innovative products that heal the skin and restore confidence!

• 

  American Express

  Jan 2018 - Jul 2020

  Scrum Master

  Worked alongside Agile coach throughout the Agile transformation journey while helping build teamsConducted Agile training sessions for IT, Business and Marketing teams to coach them on agile practices and how to be adopt it in their various rolesProficiently organized and facilitated daily scrum, sprint reviews, and retrospectivesCollaborated closely with product owner on backlog grooming to keep product backlog relevantand prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizingEffectively tracked team’s progress, including burn down, velocity and release forecasting Show less

• 

  Uncommon Schools

  Jun 2018 - Aug 2018

  Summer Teaching Fellow

  Full time pre-ap English summer teacher and teaching assistant at North Star Academy College Preparatory High school

• 

  North Star Academy Charter School of Newark

  Jan 2019 - Jun 2021

  AP US Government + Politics, AP US History Teacher
• 

  Uncommon Schools

  Jan 2019 - Jan 2021

  History Teacher

  Full time Latin American History teacher at North Star Academy Washington Park High School

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  Uncommon Schools

  Jul 2021 - Jul 2022

  Associate Manager

  Associate manager of diversity, equity, and inclusion at top performing K-12 charter school network in the US. I create professional development sessions that support school leaders, principals, and teachers in their implementation of practices that make schools less prejudice and discriminatory.

• 

  Christian Heritage School (CT)

  Oct 2022 - Jun 2023

  Teacher