Kim Shitong Jiang

Experience

• 

  The Second-Generation Entrepreneurs

  Aug 2013 - Aug 2019

  Member

  - The program educates the descendants of the first-generation entrepreneurs- The contents include improving leadership and entrepreneurship skills

• 

  Daqing Shenghongji Economic and Trade Co., Ltd.

  May 2015 - Aug 2015

  Sales Promoter

  - Led the team in highest sales for the season - Promoted company products condiments directly to consumers in Yong Hui grocery stores - Met with the manager to review product specifications and competitive advantages

• 

  GetPotluck

  Sept 2019 - Sept 2020

  Marketing Representative

  - Partnered with local ethnic grocery stores to deliver the products to international communities- Implemented sales strategy on a local level in assigned partnerships and maintains relationships with partnerships owners- Maintained a database associated with business development activities- Market Research: Interviewed customers and reached out to international communities- Promoted the company’s Social Media, Website, and Advertisements

• 

  ICommunicate

  Mar 2020 - Jul 2021

  Founder

  - Working on creating a business model around easing the challenge of communicating with people from different countries and cultures- Selected for business accelerator UD Summer Founders program, presented the business model on Demo day- Interview investors and entrepreneurs (over 50 to date)- In the process of conducting marketing research, by interviewing over 170 customers

• 

  Horn Entrepreneurship Official

  Jun 2020 - Dec 2021

  - Elected for the vice president position in November 2019- Lead and prepare weekly E-Club meetings on practicing entrepreneurial skills- Organized weekly agendas and promote the progress of various affairs- Promoted club’s Website and Social Media - Built the startup, iCommunicate, with the guidance of mentors, entrepreneurs, and philanthropic investors during this 12-week pre-accelerator- Conducted over 150 customer interviews; Spoke to over 40 entrepreneurs and investors- Honed pitching skills during weekly pitches to investors and entrepreneurs- Presented on Demo Day

  • Vice President - Entrepreneurship Club

    Aug 2019 - Dec 2021

  • Summer Founders

    Jun 2020 - Aug 2020
• 

  University of Delaware

  Dec 2020 - May 2022

  - Led and coordinated large-group discussion centered around TED talks and guest speakers in the field- Worked closely with the team recruiting speakers and arranging salons’ contents - Expanded and educated fellow cohort members leadership practices through original thinking and fear-setting- Crafted sustainable and innovative solutions to real world entrepreneurial startup issues through creative design process

  • TEDx UniversityofDelaware Salon Coordinator

    Nov 2021 - May 2022

  • Siegfried Entrepreneurial Leadership Fellows Program

    Dec 2020 - Dec 2021
• 

  The Siegfried Group

  Mar 2021 - Jul 2021

  Cash Application Intern

  - Assisted CPAs with revenue reconciliation, write-offs, and applying cheques to Accounts Receivable for 250+ clients- Improved operational efficiency by 5% in 8 weeks through effective client communication aimed at ensuring quality assurance during the navigation across diverse financial systems- Utilized Excel for data organization and analysis, while also being entrusted for training new employees on Cash Management Fundamentals- Assistance with time review, timely follow-up, invoices, and fee/expense billing Show less

• 

  Apex Realty Group, LLC

  Jul 2022 - Jul 2023

  Marketing Analyst

  - Conducted comprehensive market research and performed data analysis to identify emerging market trends and buyer preferences- Developed and executed strategic marketing campaigns aimed at promoting real estate properties to specific target audiences- Monitored and analyzed key performance metrics, such as client traffic and lead generation, to evaluate the effectiveness of marketing initiatives and ensure optimal results- Provided training to the team on implementing a new cold calling and messaging system, resulting in increased efficiency and higher conversation rates Show less

• 

  FS.com

  Aug 2023 - Feb 2024

  Administrative Assistant

  - Assisted in managing company operations, overseeing completion of clients’ cases, and facilitating smooth communication within the departments of the company- Streamlined administrative processes and support various divisions within the organization effectively. My effort had increased the case completion by 6%- Managed a diverse client portfolio, including S&P 500 companies and government agencies, ensuring their specific needs and expectations were met and exceeded, aligning with our company's stringent quality standards, enhancing operational efficiency Show less

• 

  Citi

  Aug 2024 - now

  Universal Banker

  - Built strong client relationships by assessing clients’ financial needs and delivered personalized banking solutions, including account openings, credit card applications, and product education tailored to individual financial goals- Consistently ranked in the Leadership Circle for top-tier sales performance by identifying growth opportunities and cross-selling Citibank products such as checking/savings accounts, certificate of deposits, credit cards, and lending solutions- Maintained exceptional customer satisfaction by promptly resolving inquiries, answering inbound calls, assisting in mobile/online banking, executing transactions with accuracy, and ensuring full compliance with banking regulations, fraud protection measures and internal protocols- Collaborated with team members and financial specialists to refer clients for mortgage, personal lending, and investment services—supporting both short- and long-term financial goals through client-centric conversations and fostering client relationships and trust Show less