Stephen Emerson

Experience

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  Darden Restaurants

  Sept 2003 - Sept 2005

  Server / Bartender

  Receive and deliver guest orders in a timely manner; provide friendly and knowledgeable service to every guest; handle many cleaning tasks in restaurant; receive take-out orders and prepare for pick-up; make alcoholic drinks for other servers while tending to my own guests.

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  Fox & Hound Restaurant Group

  Sept 2005 - Nov 2006

  Bartender / Server

  Handle every aspect of guest experience; ensure every guest receives prompt, courteous service; efficiently handle tasks with minimal supervision; oversee promotional events for restaurant such as poker games and private parties; and assist management by checking over other server’s work at the end of the night.

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  Carmike Cinemas

  Nov 2006 - Oct 2012

  General Manager

  Manage day to day operations for the third busiest multi-screen cinema in the company; count and report theater income daily; handle patron feedback; create schedules for employees and supervisors; file weekly reports to corporate office including theater income and expenses; create movie schedules designed to maximize attendance and profitability; manage purchasing and inventory control; manage theater upkeep; handle community outreach programs; conduct interviews for potential employees; train employees and supervisors; responsible for employee records; work in coordination with Raleigh Police Department to increase patron safety; raised attendance by over 100,000 annually and doubled theater profit to over $1,000,000 annually. Show less

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  Bowlmor AMF

  Nov 2012 - Sept 2020

  General Manager

  Assist the General Manager in the day to day operation of the bowling center; reconcile cash drawers, prepare cash deposits, and account for games bowled; prepare employee schedules; order food and beverages to ensure adequate supply while minimizing waste; supervise and manage employees to ensure excellent customer service; organize leagues and recruit bowlers to fill existing leagues. Expanded league membership by over 40% and raised Center Gross Profit by over 35%.

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  Altera Digital Health

  Oct 2021 - now

  L2 Service Desk Analyst

  Assist users with IT issues, including configuration and network problems, hardware issues, and software failures. Also working as the Subject Matter Expert for the service desk's largest client, as well as multiple projects. Currently assisting with an AI-based project for virtualization.