Anirban Naskar

Experience

• 

  KNORR-BREMSE INDIA PRIVATE LIMITED

  Aug 2018 - now

  Team Management: Oversee a team of service technician, Engineers and supporting staff with daily reporting to Branch Head.Provide leadership, guidance, and mentorship to ensure efficient and effective service operation.Set a performance expectation, conducts regular performance evaluations, and provide feedback to customer.Coordinate with customer, Service Engineer, technician, and HO team to optimized service delivery and minimize downtime.Act as a point of contact for escalated customer issues and work towards resolution.Perform troubleshooting in a proper manner to maintain maximum availability of rolling stock products. Support Field Engineers to provide Budgetary offer, warranty materials with portal complaints logging, defective materials return plan, Technical and non-technical issues. Maintain accurate and up-to-date records of equipment failure, modification, maintenance activities and equipment performance data.Works execution, Joint notes, bill submission, M book and payment collection of AMC contract. Show less 1. Handling day-to-day customer complaints and building up strong relationships. 2. Attention of customer complaints on site and find out the root cause analysis of failure with make investigation report to close the issue on priority. 3. Budgetary offer prepared and submit to customer on time and push to convert for order. 4. Trained customers for proper maintenance and user guide to the products. 5. Retro modification of products to reduce failure and time frame of modification issues. 6. Commercial Activists- To support our commercial team for bill/invoice submission, r-note collection and follow up processing of bill and payments. Show less

  • Engineer- Marketing and Service

    Jul 2022 - now

  • Assistant Engineer- Marketing & Service

    Aug 2018 - Jun 2022