Borjana Pop-Ilieva

Experience

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  Oxylane Logistics

  Mar 2012 - Aug 2012

  Assistant Logistics Manager

  •Daily management of all the “e-commerce” activity in Germany, including; receiving clients orders, processing, preparing and shipping within agreed timelines•Supply chain optimization through synchronizing inputs and outputs •Optimizing the physical flow in the “e-commerce” area respecting the proper flow direction, company security and standard rules •Identifying and anticipating future needs in resources. Communicate and coordinate with employment agencies to ensure a smooth flow of resource availability during seasonal peaks•Managing and coordinating with suppliers, service logistics, team members and various internal cross-functional teams•Developing strategy with the top management to improve the overall process. Plan, manage and track the implementation with the operating team Show less

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  IMS Health

  Mar 2013 - Jul 2016

  •Understand client service needs and requirements•Define and document the services & processes adapted to the specific scope of engagement exclusive to each client•Proactively engage with the client to identify and agree the service levels for each individual service and to formalize this into an agreeable Service Level Agreements (SLA)•Define continual service improvement activities to help enhance the overall quality and profitability of the service.•Act as the single point of contact (SPoC) for initial assessment of client requests and determine the appropriate course of action using methodical analysis processes•Daily communication with various internal and external stakeholders (on-site & offshore); tracking and managing all client requests •Planning of the end-to-end data release process and coordination of the overall process •Integrate and maintain the client business rules which are defined for the master data matrix, and subsequent release process•Perform in-depth quantitative analysis, specifically focusing the analysis of new data deviations and providing qualitative feedback to client•Prepare, organize and chair the client quality check meeting and bring all parties to a unanimous agreement for delivery of the new data •Creating presentations and reports for formal service review meeting; Tracking overall services & service KPIs in adherence with established SLAs•Managing change requests throughout the initiation, tracking, implementation, verification/testing phases and manage final delivery to the client Show less •Define an effective management strategy for all work streams within the project through an integrated Project Plan •Coordinate & maintain a smooth and transparent flow of information between various internal and clients teams within the business and technical domain •Review and track the project plan outlines at period intervals to identify slipping trends and areas for improvement •Monitoring the overall progress of the program and reporting to senior management •Perform a change management assessment and ensure that the change is implemented as per the agreed planning & process with the client •Provide the means for effectively managing issues through a systematic process which will ensure all issues are resolved•Identify potential problems through the execution of a solid risk impact and risk probability strategy. Define acceptable contingency and outline mitigation in accordance with company risk management policy Show less

  • Service Management and Business & Data Analyst

    Jun 2014 - Jul 2016

  • Project Management Officer (PMO)

    Mar 2013 - Jun 2014
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  IQVIA

  Jan 2017 - now

  • Senior Consultant - Digital Transformation

    Nov 2019 - now

  • Consultant

    Jan 2017 - Nov 2019