Anda Luca

Experience

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  CGS Romania

  Oct 2010 - Mar 2013

  Customer Service Support

  In this role I was performing as customer support for technical queries for fitness machines. Able to troubleshoot and diagnosis, solving technical issues: ordering spare parts, opening interventions with field engineers or creating return product when necessary

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  Schneider Electric

  Mar 2013 - May 2015

  Customer Service Representative

  My role consisted in providing technical support for UPS products, validate entitlement, assisting french and spanish customers with unit diagnosis, troubleshooting and completing RMA’s when necessary. Assure a proper escalation to the 2nd level support when necessary; Respond to requests on product pricing and features.

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  Schneider Electric Energy & Sustainability Services

  May 2015 - Mar 2017

  Commercial Specialist

  - Provide pre-sales and post-sales support; price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools- Order Management: enter, change, manage requests related to orders in cooperation with country representatives- Provide support to the customers for commercial and logistic returns product- Provide support to the customers for solving the logistic and commercial complaints- Proactive information communication- Complete documentation and follow up on all commitments and customer details- Actively create/modify knowledge database- Collaborate with Marketing on new product launches- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns Show less

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  Oracle

  Apr 2017 - Jun 2021

  Project Installation Coordinator

  ▪ Cloud@Customer installs plan site surveys, client readiness, network, logistical prerequisites, Good to Go, smooth handover from Hardware to Software.▪Drive meetings with stakeholders, clients, establish a project plan, communication, critical path, revising requirements, risks and deadlines. ▪Own and manage installation service for all EMEA systems products. This includes managing Service Requests, create the installation tasks, monitor the installation queues and coordinate the scheduling the installations directly with the customer and the field engineer. Show less

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  Atos

  Jul 2021 - Jul 2023

  Project Manager

  - Prepare the Project Control Register / Microsoft Project file for new project- Identify resources needs and setup project team, define project macro planning.- Organize and lead kick-off meeting with customer / sponsor.- Lead/coordinate project activities (in particular, Technical Expert operations).- Control time spent by resources.- Lead customer weekly meetings and produce MoM.- Identify / Manage scope extension (=> proposal update).- Order and follow delivery of equipment (servers, storage...), Middleware/Database software, network flows and servitudes (certificate, service account...).- Raise monitoring and backup implementation requests; Make sure all data is updated in SNOW.- Manage the Handover to Operations and Closing process for the project.- Create Invoices of Build. Take care of customer acceptance/sign-off.- Weekly report activities, cost tracking and perform associated tools update.- Escalate to Portfolio Managers issues/escalation/deviation. Show less

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  _VOIS

  Jul 2023 - now

  Connectivity Demand Manager