Huntley Eshenroder

Experience

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  System Management ARTS (acquired by EMC)

  Sept 2004 - Jul 2006

  Manager Technical Publications

  Hired, managed, coached, and retained high-functioning team of technical writers. Coordinated documentation projects for product management teams.Organized, planned, and oversaw documentation projects for complex, concurrent product releases, managing 4 technical writers. Coordinated with product and project managers, engineering, quality assurance, and legal, defining project and documentation requirements, including new features and documentation changes / corrections.

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  Dell EMC

  Jan 2007 - May 2017

  Managed software development projects for core information architecture team and developed content reuse strategy for product teams. Conducted user groups and collaboration forums. Wrote, edited, and reviewed business requirements, test plans, and end-user documentation for streamlined software releases.Coordinated and led DITA-OT and component content management system projects in geographically-dispersed team, updating software, fixing bugs, and providing new features, completing projects ahead of schedule.Led monthly WebEx collaboration forum with 20 product-team information architects, improving communication and reducing support load for core team. Supported 150 authors, developers, and localization managers, resolving DITA, content, and publishing problems, and ensuring on-time software / hardware release dates.Developed customer content reuse strategy, defining best practices for keyref / conkeyref / conref utilization, increasing reuse and consistency, and improving metrics measurement accuracy. Authored and edited user documentation, including release notes, how-to guides, and EMC content-model architecture. Show less Established product requirements for component content management system, and evaluated pilot system. Ensured migrated DITA content conformed to EMC data model. Developed migration template for cloud-based conversion service.Converted thousands of topics of unstructured FrameMaker, Word, and RoboHelp content, utilizing cloud-based conversion vendor for transfer to component content management system. Initiated and led weekly user group meetings, training structure-authors on best practices, content reuse, and version management. Show less Managed geographically dispersed writing team (U.S., Australia, India) to deliver documentation for newly acquired company. Rebranded product documentation in compliance with EMC publication standards. Wrote, edited, and reviewed user guides, deployment guides, performance and scalability guidelines, and release notes for network management software projects. Provided 60 publications for newly acquired configuration management company, achieving software-release delivery deadlines. Created FrameMaker templates and text insets and variables, maximizing content reuse for installation, increasing efficiency 50%. Delivered 500 rebranded FrameMaker documents during acquisition, posting to EMC support site. Show less

  • Consulting Information Architect

    Jul 2015 - May 2017

  • Principal Information Architect

    Jul 2011 - Jul 2015

  • Lead Technical Writer and Consulting Technical Writer

    Jan 2007 - Oct 2011
• 

  Zebra Technologies

  Feb 2018 - Jun 2018

  Senior Technical Writer Consultant

  Designed and developed technical documentation intended for software installation and application development. Deliverables included installation, configuration, and administration guides as well as API reference guides.

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  Red Hat

  Jun 2018 - Aug 2019

  Senior Technical Writer
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  Zebra Technologies

  Dec 2019 - now

  Senior Technical Writer