Syed Inayat

Experience

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  Airtel

  Jan 2012 - Jan 2013

  Customer Relationship Officer

  Determined professional with 2 years of experience in B2B sales. Exceptional communication, interpersonal and negotiation skills. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills.Maintains a wide contact network of customer service and customer experience professionalsExcellent corporate communication and presentation skillsBelieves strongly in ongoing training for all customer service associatesEnjoys interacting with customers to get their opinionsOften spends hours in competitor facilities to analyze their processesCompletely dedicated to creating the ideal customer experience Show less

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  Airtel

  Sept 2014 - Aug 2022

  Store Manager

  A Dynamic Store Manager with over 8 years of experience in Retail, in the areas of Sales & Marketing, Business, Customer relation, and Team Management. Hands-on experience in charting out sales strategies and contributing to sales target & growth and achieving revenue and profitability norms.Store Operations & Audit / Compliance :Adherence of Store Operations in line with pre-defined SOPsEnsure that the look and feel of the store is as per guidelines/standardsTrack efficient Cash handling; prevent shoplifting / ensure safety and securityInventory and stock management to prevent stock-outs or excess InventoryKPI reporting as per guidelines and on-timeAccountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sellTo ensure required MIS & tracking at CRO levelsManage Store expenses are as per planProvide suggestions / feedback to improve store productivityPeople Development / Team Management :To ensure daily Morning hurdle with the team regarding new products launched.Ensure that attrition issues (planned & unplanned) are escalated for timely resolutionEnsure motivation & development of outsourced store staffPersonally step in to handle demanding customersProvide suggestions for improvements in CE Show less

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  Axis Bank

  Jul 2023 - Sept 2023

  Senior Sales Executive

  Manages, coordinates, and executes sales activities, recruiting talent, and maintaining client relationships. Manage sales strategy, execution, and results. Develops and manages sales pipelines with prospective clients. Serve as client liaison to ensure timely response to customer needs.Job Responsibilities:Drives business by identifying and selling prospects and maintaining relationships with clients.Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, and mentoring team members.Expands business opportunities by identifying prospects and evaluating their position in the industry and researching and analyzing sales options.Sells products and services by establishing contact and developing relationships with prospects and recommending solutions. Show less

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  Bharti Airtel Services

  Jan 2024 - Oct 2024

  ILMS SOHO AMBASSADOR
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  Jio

  Oct 2024 - now

  Assistant Manager CSL (Channel Sales Lead)

  Responsibilities:Responsible for sim activations at retail outletsDrive revenue market shareManage channel partners and field sales executivesStrengthen reach by increasing recharge and sim selling outletsEnsure product availability with distributors and retailersDrive return of interest of distributors and retailersEnsure manpower at distribution points for desired productivityTrain manpower at distribution points for desired productivityPropose requirements to push for better visibility in the territoryGather and monitor competition plans, initiatives, policies and best practices Show less