Imtiaz Khan

Experience

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  NCOP

  Jan 2004 - Jan 2007

  CCE

  • Preparing FTE reports on a daily, weekly and monthly basis as per the requirements from Client.• Was given the responsibility to manage the Work Allocation as well as a proper time tracker for all agents to maintain accountability on the floor.• Was given the Authority to close Batches for new agents as they went live in the process.• Helping New Agents in there Daily production• Responsibility of completing New Business Polices for Old as well as New Agents within TAT and SLA.• Maintaining Renewal Exception Tracker for all the agents on the floor to meet the SLA requirements.• Maintained good Accuracy and Productivity inspite of Heavy work load and continuous Floor support.• Trained new agents on the policy renewal process• Was transfered from Small Business(SB Motor) to Intermediary Business(IB) which was a complex process as compared to SB Show less

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  Avaya India Pvt Ltd

  Dec 2007 - Dec 2009

  Workforce Report Writer

  I was a part of Global Workforce Planning & Reporting Team - a team which caters to all the data needs from the HR and Finance Business Partners round the globe. As a part of this role, i owned the complete Headcount related data including Compensation and Performance related details. Later on took over the Talent Acquisition reporting stuff. Some of the key tasks that I handled in AVAYA were -* Pulling data from BrassRing and publishing the Talent Acquisition Dashboard on weekly basis* Pulling data from SAP and creating the Weekly Headcount Report* Preparing the Quarterly Human Capital Metrics for the senior leadership team* Preparing the Monthly and Quarterly Business Review Templates for the VPs and HR Business Partners* Preparing OrgPublisher Charts to review Workforce Planning Strategies* Creating Governance Reports like AAP/EEO* Liaise with Internal clients to resolve Data Integrity Issues Show less

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  Barclays Bank

  Dec 2009 - May 2014

  PMO Officer

  I joined BTCI as a Project Management Assistant in Project Management Center team (GTIS). GTIS is a cluster handling all the Infrastructure projects. My scope varied from Project Governance to deployment of projects from Infrastructure workstream. Currently, I am a part of Financial Crime IT team and my core responsibilities include Budget Forecasting, Project Planning, Project Governance and End-to-End (SDLC) Project handling. Details are as under:• Assisting the Project Managers in Governance activities• Maintaining RAIDs log and actions log, getting updates from Project Managers of different work-streams • Updating and uploading the Project Plan in MSP• Publishing WD Finance Reports• Publishing Weekly Project Expenses Report & maintaining Cost Center Journals and Transfer JVs• Monitoring PMC Cost Centers and ask for any RAF (Revised Annual Forecast) variances explanations• Ordering and approving Work Orders, Service Orders • Raising and chasing Purchase Orders Show less

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  Citi

  May 2014 - Aug 2015

  PMO Manager
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  HSBC

  Aug 2015 - Oct 2017

  Associate Project Manager

  Global Transformation Center

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  Credit Suisse

  Oct 2017 - May 2019

  AVP

  Risk & Finance Data Governance

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  UBS

  Jul 2020 - now

  • Associate Director

    Nov 2020 - now

  • Project Management Officer

    Jul 2020 - Nov 2020
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  UBS

  -

  Associate Director