Mohamed Abdel Monem

Mohamed Abdel Monem

Customer Service Manager

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location of Mohamed Abdel MonemCairo, Egito

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  • Timeline

  • About me

    Supply Chain Director (CSCP)

  • Education

    • The American University in Cairo

      2006 - 2006
      Green Belt Six Sigma
    • OMS

      2001 - 2002
      Microsoft Certified Professional Computer Technology/Computer Systems Technology
    • Arab Academy for Science, Technology and Maritime Transport

      2009 - 2011
      MBA Business Administration Excellent
    • The American University in Cairo

      2007 - 2008
      SCCP Supply Chain
    • Cairo University

      1988 - 1992
      Bachelor of Arts (BA) Arts
  • Experience

    • Al Motaheda for distribution and Supply

      Jan 2003 - Jan 2011
      Customer Service Manager

      Achievements include participation in Oracle implementation process till going live in June 2010Establishing customer service center with scope of operations from receiving customers orders till cash collection* Responsible for Fleet & Distribution management, Call Centers Management, Cash collection, Customer Care and Order Management Departments.* Coordinating activities with different departments so that all required products are delivered to customers on time with the lowest possible cost* Fleet utilization planning and controlling operating expenses* Manage the daily process of distribution and scheduling for all SKUs* Supervision of Momen Group Call Centers Operations and maintaining service levels* Supervision of cash collection for the sales to Key Accounts for Three Chefs brand* Supervision of Order Management Department to ensure all customers orders are accurately processed and demands fulfilled* Member of the corporate committee for preparing all the group functions manuals* Supervision of customer care operations to ensure all customer complaints are handled with the objective of satisfying customers and ensuring causes of complaints are not repeated Exibir menos

    • Al-Motaheda for Foods

      Jan 2011 - Jan 2012
      Purchasing Manager

      • Develop annual sourcing plan to secure the required materials to meet the plan.• Developing the purchase policies and procedures. • Develop the annual materials cost & expectation for materials budgeting plan.• Negotiated suppliers long term contracts scope, general, special conditions & terms of payments through contract validity• Participated in setting group's strategies & directions to achieve operational objectives.• Set and implemented all procurement strategies • Overview MRO procurement and spare parts stock levels and safety stocks.• Control Purchase Price Variance & deviations from budget• Coordinate activities of the buyers to fulfill requirements for the Group Exibir menos

    • Almotaheda for Distribution - Three Chefs

      Nov 2012 - Jan 2016
      Supply Chain Manager

      • Achievements include establishing balanced scorecards performance management system for Momen Group and setting group objectives and KPIs as well as monitoring the implementation and regular measurement of the KPIs.* Align division plans with the group strategic objectives• Develop annual sourcing plans local and imported and set materials budget • Control the materials cost to achieve the approved materials cost • Set guidance for production plans and ensure availability of finished goods and raw materials to meet demand plans• Manage supply chain performances in terms of availability, reliability and keeping stock levels at targets• Measure performances of supply chain using selected KPIs Exibir menos

    • El Rashidy El Asly

      Jan 2016 - Nov 2017
      Purchasing Manager

      • Develop annual sourcing plan to secure the required materials to meet the plan.• Developing the purchase policies and procedures. • Develop the annual materials cost & expectation for materials budgeting plan.• Negotiated suppliers long term contracts scope, general, special conditions & terms of payments through contract validity• Set and implemented all procurement strategies • Overview MRO procurement and spare parts stock levels and safety stocks.• Control Purchase Price Variance & deviations from budget• Coordinate activities of the buyers to fulfill requirements for the company Exibir menos

    • Pizza King Egypt

      Nov 2017 - Jan 2020
      Supply Chain Manager

      • Develop annual sourcing plans local and imported and set materials budget • Achieved cost reduction in raw material through purchasing planning and on time delivery.• Set different departments’ annual budget and monitor its execution. • Improve product availability while improving warehousing and transportation management and managing inventory effectively• Overview MRO procurement and spare parts stock levels and safety stocks.• Manage supply chain performances in terms of availability, reliability and keeping integrated stock levels at targets.• Measure performance of supply chain and production using selected KPIs. Exibir menos

    • Al-Shaheen Group

      Jan 2020 - Nov 2021
      Supply Chain Manager

      • Set the supply chain procedures to improve efficiency• Work with production and sales to maintain products level at a minimum and avoid stock-outs through the SOP process• Review and modify the production plans to minimize changeovers and save cost and production time.• Improve warehouses utilization through increasing goods turnover rate.• Review the supply and sourcing plans to ensure raw materials availability for sales and production• controlled distribution cycle to increase coverage and shortened customers order fulfillment time. Exibir menos

    • Misr Castle Group

      Nov 2021 - now
      Supply Chain Director

       Set different departments’ annual budget and monitor its execution.  Manage supply chain performances in terms of availability, reliability and keeping integrated stock levels at targets. Negotiates prices and delivery with suppliers. Monitoring overall supply chain operations including planning, procurement, logistics and fleet management. Develop annual sourcing plan to secure the required products  Participate in setting the selling prices for products to ensure achieving company products Overview the R&D projects and performance of new suppliers. Exibir menos

  • Licenses & Certifications

    • Marketing Essentials Certificate

      DisasterReady
      Mar 2023
    • Effective Business Communication

      Alison - Empower Yourself
      Jan 2022
      View certificate certificate
    • Effective Business Communication

      Alison - Empower Yourself
      Jan 2022
      View certificate certificate