
Mohamed Abdel Monem
Customer Service Manager

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About me
Supply Chain Director (CSCP)
Education

The American University in Cairo
2006 - 2006Green Belt Six Sigma
OMS
2001 - 2002Microsoft Certified Professional Computer Technology/Computer Systems Technology
Arab Academy for Science, Technology and Maritime Transport
2009 - 2011MBA Business Administration Excellent
The American University in Cairo
2007 - 2008SCCP Supply Chain
Cairo University
1988 - 1992Bachelor of Arts (BA) Arts
Experience

Al Motaheda for distribution and Supply
Jan 2003 - Jan 2011Customer Service ManagerAchievements include participation in Oracle implementation process till going live in June 2010Establishing customer service center with scope of operations from receiving customers orders till cash collection* Responsible for Fleet & Distribution management, Call Centers Management, Cash collection, Customer Care and Order Management Departments.* Coordinating activities with different departments so that all required products are delivered to customers on time with the lowest possible cost* Fleet utilization planning and controlling operating expenses* Manage the daily process of distribution and scheduling for all SKUs* Supervision of Momen Group Call Centers Operations and maintaining service levels* Supervision of cash collection for the sales to Key Accounts for Three Chefs brand* Supervision of Order Management Department to ensure all customers orders are accurately processed and demands fulfilled* Member of the corporate committee for preparing all the group functions manuals* Supervision of customer care operations to ensure all customer complaints are handled with the objective of satisfying customers and ensuring causes of complaints are not repeated Exibir menos

Al-Motaheda for Foods
Jan 2011 - Jan 2012Purchasing Manager• Develop annual sourcing plan to secure the required materials to meet the plan.• Developing the purchase policies and procedures. • Develop the annual materials cost & expectation for materials budgeting plan.• Negotiated suppliers long term contracts scope, general, special conditions & terms of payments through contract validity• Participated in setting group's strategies & directions to achieve operational objectives.• Set and implemented all procurement strategies • Overview MRO procurement and spare parts stock levels and safety stocks.• Control Purchase Price Variance & deviations from budget• Coordinate activities of the buyers to fulfill requirements for the Group Exibir menos

Almotaheda for Distribution - Three Chefs
Nov 2012 - Jan 2016Supply Chain Manager• Achievements include establishing balanced scorecards performance management system for Momen Group and setting group objectives and KPIs as well as monitoring the implementation and regular measurement of the KPIs.* Align division plans with the group strategic objectives• Develop annual sourcing plans local and imported and set materials budget • Control the materials cost to achieve the approved materials cost • Set guidance for production plans and ensure availability of finished goods and raw materials to meet demand plans• Manage supply chain performances in terms of availability, reliability and keeping stock levels at targets• Measure performances of supply chain using selected KPIs Exibir menos

El Rashidy El Asly
Jan 2016 - Nov 2017Purchasing Manager• Develop annual sourcing plan to secure the required materials to meet the plan.• Developing the purchase policies and procedures. • Develop the annual materials cost & expectation for materials budgeting plan.• Negotiated suppliers long term contracts scope, general, special conditions & terms of payments through contract validity• Set and implemented all procurement strategies • Overview MRO procurement and spare parts stock levels and safety stocks.• Control Purchase Price Variance & deviations from budget• Coordinate activities of the buyers to fulfill requirements for the company Exibir menos

Pizza King Egypt
Nov 2017 - Jan 2020Supply Chain Manager• Develop annual sourcing plans local and imported and set materials budget • Achieved cost reduction in raw material through purchasing planning and on time delivery.• Set different departments’ annual budget and monitor its execution. • Improve product availability while improving warehousing and transportation management and managing inventory effectively• Overview MRO procurement and spare parts stock levels and safety stocks.• Manage supply chain performances in terms of availability, reliability and keeping integrated stock levels at targets.• Measure performance of supply chain and production using selected KPIs. Exibir menos

Al-Shaheen Group
Jan 2020 - Nov 2021Supply Chain Manager• Set the supply chain procedures to improve efficiency• Work with production and sales to maintain products level at a minimum and avoid stock-outs through the SOP process• Review and modify the production plans to minimize changeovers and save cost and production time.• Improve warehouses utilization through increasing goods turnover rate.• Review the supply and sourcing plans to ensure raw materials availability for sales and production• controlled distribution cycle to increase coverage and shortened customers order fulfillment time. Exibir menos

Misr Castle Group
Nov 2021 - nowSupply Chain Director Set different departments’ annual budget and monitor its execution. Manage supply chain performances in terms of availability, reliability and keeping integrated stock levels at targets. Negotiates prices and delivery with suppliers. Monitoring overall supply chain operations including planning, procurement, logistics and fleet management. Develop annual sourcing plan to secure the required products Participate in setting the selling prices for products to ensure achieving company products Overview the R&D projects and performance of new suppliers. Exibir menos
Licenses & Certifications

Marketing Essentials Certificate
DisasterReadyMar 2023- View certificate

Effective Business Communication
Alison - Empower YourselfJan 2022 - View certificate

Effective Business Communication
Alison - Empower YourselfJan 2022
Languages
- enEnglish
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