Nishanth Pillai

Experience

• 

  CAE And Trading Co.

  May 2017 - Sept 2017

  Project Engineer

  Worked in PLC,HMI softwares.

• 

  Smartech Automation & Control

  Dec 2017 - Jun 2018

  Project Engineer

  PLC/HMI Programming and understanding client requirements & accordingly preparing Bill of Material

• 

  Radix Electrosystems Pvt Ltd

  Jul 2018 - Jun 2020

  Automation Engineer

  • Spearheaded the development of comprehensive project schedules, establishing clear timelines for tasks and milestones, which directly led to a consistent track record of successful and timely project completions.• Authored and delivered impactful Business Requirement Documents (BRD), clearly defining project goals and fostering transparency, which enhanced stakeholder collaboration and project alignment.• Engineered innovative automation projects utilizing DDC ladder logic and HMI graphics, successfully aligning solutions with client specifications, resulting in improved system functionality and client satisfaction.• Leveraged SQL for optimized data storage and retrieval in SCADA systems, significantly enhancing data management capabilities and operational efficiency.• Drafted detailed Functional Requirement Documents (FRD) for PLC and HMI/SCADA systems, securing critical approvals from clients, which ensured project success and adherence to client expectations.• Executed thorough validation of automation control systems through rigorous User Acceptance Testing (UAT), guaranteeing that all systems met client standards and operational requirements, thereby minimizing potential issues post-implementation. Show less

• 

  ClearExam

  Jan 2021 - Jan 2021

  Project Management Intern
• 

  Tradia

  May 2021 - Aug 2021

  General Operations Intern
• 

  Eureka Forbes Ltd

  May 2022 - now

  •Enhanced AMC conversion rates and customer retention by conducting comprehensive analyses of performance metrics across strategic business units, thereby identifying key drivers for improvement and implementing actionable strategies. •Developed and executed targeted initiatives to reduce installation and service turnaround times (TAT), resulting in significant improvements in operational efficiency and service delivery.•Engaged proactively with stakeholders to address open calls and optimize technician attendance and productivity, thereby strengthening overall service performance. Elevated the technician productivity to 90% in November 2023,significantly enhancing overall service efficiency and performance. Also drove a 32% YOY reduction in open calls, reflecting a strong commitment to operational excellence and improved customer satisfaction.•Identified and resolved performance gaps through rigorous root cause analyses, driving continuous improvement within operational processes and fostering a culture of excellence.•Ensured uninterrupted material availability for production and sales orders by meticulously monitoring inventory levels, assessing stock availability in warehouse locations, and coordinating timely stock transfers as necessary.•Facilitated the clearance of consumer defectives at respective trade warehouses with logistical support, achieving non-defective certification for returned units and enhancing inventory accuracy.• Collaborated effectively with the E-commerce channel team to expedite the replacement and refund process for non-functional units, thereby significantly improving customer satisfaction and loyalty.•Reviewed historical sales trends to inform forecasting and demand planning, ensuring strategic alignment with organizational objectives and market needs. Show less

  • Officer

    May 2023 - now

  • Management Trainee

    May 2022 - May 2023