Jennifer Guy

Experience

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  Staples

  Sept 2009 - May 2014

  Copy Centre and Office Supplies Associate

  Primarily working on the Copy Centre, printing, copying and finishing a range of documents and reprographic products, as well as maintaining the machinery. This developed many skills including customer service, time management and work prioritisation. Extensive product and process knowledge enabled me to deal with customers quickly and efficiently, especially during busier periods while still being able to drive sales. Dealing with customers helped with great verbal, listening and written communication skills. Working both within a team and individually allowed me to develop my ability to delegate effectively and multi task. Show less

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  Pro-ven

  Jul 2012 - Jul 2013

  Account Assistant (Placement student)

  Professional Venue Solutions Ltd, known as pro-ven, is a leading agency used by corporate, association, third party and public sector clients to source suitable venues for conferences & accommodation. Through their technology, knowledge of the market and dedicated skills of their personnel, pro-ven try to obtain a more competitive rate.During my time at pro-ven I spent 6 months working in the accounts department as the accounts assistant where my role included: Reporting to the Commercial Director and Accounts ControllerWorking within pro-ven's finance team in a predominantly office-based roleHandling the finance aspects for a range of clientsNumeracy, enthusiasm and advanced computer and telephone skills The day to day role involved:1. Carrying out duties as specified by the Commercial Director2. Confident telephone manner3. Good Word/Excel/Email/Sage skills The last seven months were spent as an account coordinator in the operations department where my role included:Reporting to a designated Account ManagerWorking within a team of dedicated coordinatorsManaging the venue requirements of a portfolio of designated clientsConfident dealing with clients, suppliers and colleagues. The day to day role involves:1. Sourcing conference & accommodation venues for clients2. Tailoring client’s event requirements3. Liaison with clients once venue proposals have been sourced 4. Rate negotiation with hotels/venues5. Using telephone and emails to communicate with venues and clients6. Maintaining good working knowledge of the hotel industry and venues7. Liaising with hotel group representatives and sales team8. Day to day problem solving 9. Maintaining the client & venue database 10. Informing sales team when venues proposed are non-commissionable – and reasons for this and informing sales team of problems/ issues that require assistance Show less

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  Hallmark Hotel Bournemouth

  May 2014 - Jun 2015

  Sales and Events Co-ordinator

  The Hallmark Hotel & Spa Bournemouth has 83 bedrooms, 5 meeting rooms which are multi-functional in use, and can cater for up to 250 delegates. Areas of responsibility:-Making new business sales calls, following up leads and booking appointments.-Supporting the handling of incoming enquiries for room accommodation, conferences, events and weddings from the initial enquiry stage, ensuring that the information discussed and sent to potential clients is conversed in a professional and accurate standard, either on the phone, via Email or in person.-Undertaking client meetings and show-rounds to develop awareness of the Hotel.-Logging enquiries and customer data as outlined by the Sales and Events Manager and that enquiries are followed up in the given time agreed.-Ensuring the sales diary is kept up to date and accurate. -Updating client information on the sales database.-Understand and demonstrate the importance of upselling opportunities prior to and during functions and make the most of these opportunities as and when they arise.-Producing accurate weekly function sheets and to distribute and discuss them with the Operations team accordingly.-Researching possible revenue creating opportunities.-Hosting promotional events at the Hotel and offsite.-Assisting with the development of promotional materials.- Supporting the reservations process by inputting reservations, sending confirmations to guests and handling enquiries when needed. Show less

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  Southampton Solent University

  Jun 2015 - Apr 2016

  Conference and Events Officer

  Involved in the sales and promotion of various facilities of the University across all areas of the campus and responsible for the organisation and co-ordination of all events plus generating reports on statistical data such as enquiry sources, customer feedback, room usage and competitive data. Areas of responsibility:-Responding to enquiries and actively pursuing sales leads by conducting viewings, producing quotations and contracts and turning them into confirmed bookings. -Being responsible for the organisation of conferences and events held at the Conference Centre and VIP events throughout the University campus.-Development of promotions and sales activities-Assistance in the preparations for moving our current venue to a new building and launching the new venue-Liaison with the Facilities team, contractors and external partners to co-ordinate all event requirements-Networking and account management-Bringing creative event concepts to meetings with non event industry professionals Show less

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  Banks Sadler

  Apr 2016 - Sept 2018

  Based on the Accenture dedicated team, the role involved sourcing venues and suppliers for all their UK & Ireland meetings & events including; small meetings, large conferences & seasonal social events with numbers varying between 5 – 1,000 delegates. As a team of 7 we collectively worked on approximately 2,000 enquiries each year.Working as a senior member of the team, my responsibilities involved working with high level clients or larger projects, acting as a mentor to junior members of the team, training new starters and managing the team workloads by distributing new enquiries as well as onsite support each month facilitating induction events each month.Areas of responsibility:- Account Management​ - Client liaison, identifying needs and key success factors, managing expectations and dealing with high level complaints- Venue Find​ ​- ​Negotiation​ and liaison with a range of supplier types & ensuring excellent cost savings, added value, commission, payment & cancellation terms. Venue and supplier ​research​ based on client’s requirements and needs before preparing ​accurate​ & ​detailed​ venue quotations for clients in their preferred format- Event Management - Running Accenture’s Monthly Experienced Hire Induction sessions by being the main point of contact for venue, delegates, ​speakers​ & AV suppliers on the day and running all onsite logistics- Team Management​ - Supporting junior team members, providing necessary training on policies and procedures and day to day support as required. Distributing all new enquiries to team members based on their capacity and experience Show less

  • Account Executive

    Apr 2018 - Sept 2018

  • Senior Account Coordinator

    Apr 2017 - Apr 2018

  • Account Coordinator

    Apr 2016 - Apr 2017
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  SevenEvents

  Sept 2018 - Feb 2019

  Event Executive

  SevenEvents delivers global meeting & event management services including venue finding, incentive travel & conference management for a wide range of corporate clients.Joining as an Event Executive, I was involved in proposal writing & budget planning for a wide range of event types, including conference, brand activations & corporate incentives. Once a proposal was confirmed, I was then involved in the logistical planning and onsite support when required by the client.Areas of responsibility:- Proposal writing​ for a range of events such as conferences & corporate incentives- Preparing event ​budgets​, event workbooks and logistics- Onsite support at events such as registration, session moderating, ​supplier & client liaison Show less

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  Unicorn Events Ltd

  Feb 2019 - Apr 2020

  Project Manager

  Unicorn Events were an ​award winning​, ​global​ brand experience agency based in London and New York. I was the ​project lead​ on creating a number of shared experiences by telling my client’s brand ​stories​ through large scale conferences​, ​incentives​ and​ brand experiences​ to connect brands to their audiences. My clients’ industries ranged from technology and hospitality to law and pharmaceutical brands.Project highlights included:- Paris ​incentive​ for 80 attendees for Extreme Networks- Sales kick off ​roadshow​ for up to 300 delegates in both Belfast & Vienna for IHG- Sales Enablement conference for over ​500​ delegates with ancillary meetings and events in London for Showpad- First time EMEA ​conference​ for a global law firm in London for 120 attendees & securing the repeatevent for 2020 for GQ LittlerAreas of responsibility:- Account Management and the development of expanding relationships with current accounts as well as supporting potential new business opportunities- Client management - leading regular client calls and meetings updating them on the progress of projects and completing regular client health checks- Project Management - from pitch to delivery, involving producing project plans and timelines, compiling proposals, reviewing contracts, managing budgets and completing event workbooks - Proposal management – leading on ​client brief​s and proposals for events within the portfolio- Leading​ the junior team on research required and pulling together budgets- Venue and supplier ​sourcing​ and ​management- Delegate management​ & event website creation across multiple platforms including Aventri & Bizaboo- Working with production teams from ​concept​ to creation- Logistics​ - travel, transfers, room blocks, delegate & crew coordination- Management of project and ​onsite team Show less

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  ServiceNow

  Sept 2020 - now

  Executive Experiences Consultant (previously Executive Briefing Manager)

  As Executive Experience Consultant, I am part of a team of customer engagement professionals acting as strategic advisors to customers, partners & internal stakeholders to orchestrate high-stakes executive engagements that drive business transformation and accelerate growth.Working closely with the global Company Marketing teams to deliver consistent and impactful executive experiences. Over my tenure so far, I have worked across our North & South EMEA customers and most recently our Global Partners.To be successful in the role, I regularly partner with appropriate leadership teams to identify and capitalise on strategic opportunities within key accounts. This also requires developing strong relationships with C-level executives, becoming a trusted strategic advisor.My day to day involves designing and executing sophisticated engagements strategies that align with both customer/partner objectives and ServiceNow's strategic priorities. To do this, I am required to develop deep understanding of their business challenges and transformation goals to align to ServiceNow's solutions.To be able to design these experiences, I am collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite. This requires being able to align technology and storytelling to drive maximum impact.I am also passionate about driving program excellence by developing frameworks and processes to ensure team success, including tracking of KPIs, revenue impact and budget. This allows us to feedback to continuously elevate the program experience.This also expands to applying a programatic approach to building out our local speaker pool through activities such as leading enablement activities for facilitation and speaker training and ensuring we make best use of our resources. Show less