Alexander Lam

Experience

• 

  Gilmore Global

  Jan 2008 - Jan 2010

  Fulfillment Clerk

  - Assisted in the preparation of printed materials for shipping and packaging- Member of Bank of Canada Fulfillment Team (government contract)- Provided quality control of outgoing shipments to ensure no damaged items and correct quantity- Communicated with team and supervisor to streamline work priorities and complete dockets within tight timeframes

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  EB Games Canada

  Jan 2011 - Jan 2014

  Key Holder | Acting Health and Safety Manager

  - Coordinated product release events to ensure guests and coworkers were safe and satisfied- Prepared and distributed: product information and inventory, store traffic and sales, and loss prevention audits to management on weekly basis- Consistently exceeded company goals and recognized for high level of professionalism- Top representative for highest sales and attachments- Conducted bi-weekly store work environment audits for workplace safety- Reported any issues to Store Manager and company audit department Show less

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  Absopulse Electronics Ltd.

  Jan 2013 - Jan 2014

  Inventory Clerk

  - Assisted in the preparation of materials for product development and manufacturing- Worked closely with inventory team to provide complete dockets within set time constraints- Maintained working datasheet of completed dockets for archival and quality control purposes- Trained and developed a team of new members and acquainted trainees with rules, regulations, and procedures

• 

  Watch Station International (by Fossil Canada Inc.)

  Jan 2014 - Jan 2017

  Senior Sales Professional | Health and Safety Manager

  - Appointed Brand Specialist for 3 designer names: Diesel, Adidas, and Karl Lagerfeld- Trained and helped familiarize staff members with new products’ functions and operations- Consistently demonstrated high level of product expertise, client care, and teamwork- Top representative for highest sales- Sales Associates’ representative for Joint Health & Safety Committee (Certification ID: G75920)- Conducted monthly health and safety audits on store work environment- Prepared detailed reports on notable issues and addressed to Store Manager- Followed repairs and maintenance processes closely to ensure proper safety guidelines were adhered to Show less

• 

  Design That

  Jan 2014 - Jan 2016

  3D Modeler

  - Generated multiple (non rendered) 3D models of various conceptualized house plans for clients- Assisted in extrapolating fully scaled 3D models utilizing plans, elevations, and site context photos as references- Worked alongside lead designer to create quality models within tight predetermined schedules- Received distinction on several occasions for attention to design details and exemplary level of comprehension and retention to new programs

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  Tiffany & Co.

  Jan 2017 - May 2022

  -Provided diamond expertise, knowledge, and consultation to clients-Efficiently: executed best practices, provided elevated hospitality, and optimized store amenities to create wonderful and lasting experiences for personal clients and guests-Maintained organized areas of responsibility including, but not limited to: weekly product knowledge reports, team building, meeting correspondences, (various) jewellery collections-Constantly strove for excellence by raising standards after each client interaction and applying advice from coworkers and management team-Expertly applied customer observations to serve each one with a personal touch-Offered luxurious services to a diverse client base-Consistently demonstrated passion and style as a Tiffany & Co. brand ambassador-Quickly established great rapport with clients to better understand needs, delight them, and cultivate a lasting relationship built upon trust and professionalism Show less

  • Operations Lead

    Jan 2019 - May 2022

  • Tiffany Diamond Authority

    Jan 2018 - May 2022

  • Sales & Client Service Professional

    Jan 2017 - Jan 2019
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  Xero

  May 2022 - Aug 2022

  Sales Operations Intern
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  Canadian Food Inspection Agency

  Aug 2022 - now

  Administrative Assistant