Ray Fisher - PMP, CSM

Experience

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  Sprint

  Jul 1987 - Jan 2005

  Business Analyst /Project Manager 1999–2005• Managed development for wholesale billing platform from vision scope and financial justification; represented functional work groups and documented business and functional requirements and testing of new applications; ensured operational readiness with training material. Responsible for all QA testing and the coordination of User Acceptance Testing efforts. • Detailed analysis of wholesale contracts to ensure legal compliance of new projects.• Maintained a 99% defect-free code migration record implementing more than 40 projects over a 6-year period.• Managed Y2K development for wholesale billing application and documented articles for audit purposes. Show less

  • Business Analyst

    Jul 1997 - Jan 2005

  • Lead Billing Analyst

    Jul 1987 - Jul 1999
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  Woodland Opera House

  Jan 2005 - Jan 2008

  Voice Instructor - Part Time

  Taught voice and piano in private lessons.

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  Security National Servicing Corp

  Sept 2005 - Jul 2008

  Business Systems Analyst

  • Liaison to stakeholders to elicit business, functional, and quality requirements for process and system changes. Acted as Project Manager for several projects managing scope, schedule, cost, and quality. Responsible for all QA testing and the coordination of User Acceptance testing efforts. Created business cases, vision scope documents, requirements documents, project plans, test plans, and user training material. Negotiated contract with print vendor saving the company $24,000 annually.

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  Teleplan International

  Aug 2008 - Dec 2014

  Responsible for facilitating, managing and monitoring project progress for sites in Roseville, CA, Harrisburg, PA, and Dallas, TX. Responsibilities include to proper planning, execution and production implementation of projects. Also responsible for supervising the Business Analyst team/process within each designated site. Assumes complete responsibility for the success of the project and has accountability to the Stakeholders and Sponsor. Gather and document business, functional and system requirements to support contractual obligations for repair and service lines for large electronics/computer companies such as Alcatel, Cisco, Gazelle, HP, Comcast, and ELO. Support global sales during contract negotiations to ensure customer requirements are understood and supportable. Lead team of business analysts supporting new program implementations for Americas region.

  • IT Program Manager

    Mar 2013 - Dec 2014

  • Business Systems Analyst Team Lead/IT Global Sales Consultant

    Aug 2008 - Apr 2013
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  Esurance

  Dec 2014 - Jun 2020

  Responsible for facilitating, eliciting and documenting requirements for all projects impacting billing systems at Esurance.

  • Sr. Business Analyst - Finance

    Jan 2017 - Jun 2020

  • Finance Project Lead

    Dec 2014 - Jan 2017
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  Allstate

  Jun 2020 - now

  Lead Consultant - Program Strategy and Implementation