Carrie Caffrey

Experience

• 

  The House Theatre of Chicago

  Jun 2016 - Aug 2016

  Media Intern

  • Developed, wrote, edited and curated creative social media, produced blog material for upcoming shows, and scheduled events.• Managed all social media channels including but not limited to Facebook, Twitter, Instagram, Tumblr, Hootsuite, & Mad Mimi.• Generated and analyzed audience feedback surveys, tracked metrics for event attendance and social media interactions.• Documentarian for all new play readings and performances, identified story ideas for content relating to upcoming productions. Show less

• 

  The Waa-Mu Show

  Sept 2016 - May 2017

  Head Writer

  • Lead & Supervised 60+ writers over the course of a nine-month writing process including weekly creative meetings, three months ofworkshops, three months of an in-depth writing course, and a two month-long rehearsal process.• Conceptualized, story boarded, drafted, and edited a full-length original musical.

• 

  American Musical Theatre Project

  Jun 2017 - Aug 2017

  Writing Intern

  • Assisted on the creation, editing, and orchestrating of two new full-length musicals for the 2017 Edinburgh Fringe Festival• Performed various production tasks for the shows, including but not limited to scheduled and planning events, generatingspreadsheets, completing daily production runs, editing scripts, and creating orchestrations.

• 

  Times Square Alliance

  Jun 2018 - Sept 2018

  History, Storytelling, and Archives Fellow

  • Writing historical newsletters, calendars, video scripts, podcasts, social media content, and overhauling the history webpage.• Cataloguing, Managing, and digitalizing thousands of photo, video, and audio content as well as archival documents for theorganization by creating a comprehensive archival catalogue system with easily accessible documents categorized by multiple tags.• Creating & developing history-related content for both for social media and longer form content for a digital audience of over 2 million. Show less

• 

  McMaster-Carr

  Oct 2018 - Aug 2019

  Business Operations Specialist

  • Assisted in technical support of over 500,000 industrial parts• Entered orders into mainframe to ensure accurate and quick service to all customers• Responded to customer emails in regard to order follow ups, product questions, and account updates• Provided solutions to basic and complex scenarios of industrial product emergency needs for customers• Wrote detailed and concise notes to downstream support departments regarding customer requests including order expediting, and requests for quotation• Explained role of customer service representative with new hires in training and answered any questions• Evaluated my own work along with supervisors to gauge monthly performance and identify strengths and areas of improvement to provide superior service• Researched and analyzed in house and external publications to provide application answers to customer’s industrial needs Show less

• 

  TodayTix

  Oct 2018 - Jun 2019

  Chicago Concierge Hamilton Coordinator

  • Allocating, organizing, and distributing sales of Hamilton in Chicago• Supervising and coordinating shifts for all Chicago concierge employees of TodayTix• Monitoring CMS and ticketing sites • training new employees.

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  New York University

  Sept 2020 - Jun 2021

  Graduate Musical Theatre Writing Social Media Manager
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  MaestraMusicOrg

  Jun 2021 - now

  • Oversaw daily operations of a musical theater nonprofit including production, finance, and employee management. • Managed hiring, onboarding, and off-boarding processes for staff members, interns, and volunteers.• Led team-building and conflict-resolution efforts, resulting in strong relationships and improved communication.• Developed and implemented operational systems and long-term plans, optimizing efficiency and productivity. Collaborated with staff and board to analyze constituent behavior, assess program and event impact, and provide visibility into key initiatives to inform strategic improvements.• Coordinated project timelines, budgets, and resources, balancing creative goals with practical considerations• Applied problem-solving skills in high-pressure situations to lead project management efforts for organizational events from ideation to implementation, including logistics, deadlines, vendor sourcing, contract negotiations, marketing, and budget demands for galas, concerts, salons, meetings, and programming.• Developed and managed both annual organizational and project budgeting processes in collaboration with finance teams. Supported contract review and negotiations with legal and business teams.• Created and implemented an annual Broadway-wide data project tracking the gender breakdown of musicians and creative teams• Nurtured and built relationships with prominent and emerging musicians, artists, vendors, and industry contacts while representing the organization at industry events and networking functions, fostering connections with executives, producers, and other key stakeholders, which developed a strong working knowledge of the theater industry. Show less

  • Director of Operations and Events

    Aug 2023 - now

  • Administrative Assistant

    Jun 2021 - Jul 2023