Esmeralda Montealegre

Experience

• 

  Kawasho Steel Inc.

  Jan 2000 - Apr 2002

  • Handled all import and export documentation.• Processed insurance claims for all damaged raw materials.• Maintained inventory control. • Assisted on deliveries to PEZA and CBW registered clients.• Handled liquidation of raw materials. • Managed deliveries of materials to all local and international clients .• Handled customers’ complaints such as non-conformance in quality, changes in delivery schedule and cancellation of purchase order.• Prepared and signed sales invoice and statement of accounts.• Improved the collection of receivables.

  • Import Export Coordinator

    Mar 2001 - Apr 2002

  • Sales Assistant

    Jan 2000 - Mar 2001
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  Thomson Reuters

  May 2002 - Sept 2014

  Research Analyst

  • Support Asia Pacific and Latin American markets’ databases by processing and maintaining data accurately and in a timely manner.• Communicate with internal and external departments for resolution of data queries.• Accurate processing of Circulars for Asia Pacific markets ensuring 100% correct document description.• Back up for internal query mailbox. • Handle Siebel requests/queries, resolution of queries using CRM tool.• Support specific projects, as assigned by manager.• Monitor additions and deletions of companies on assigned markets.• Supports Rapid Source Automation tool by creating agents and ensuring websites are updated.• Preparing weekly and monthly reports.• Handles Edgar tagging.• Call Thailand companies, Stock Exchanges and Securities and Exchange Commission for reports not available in sources. Show less

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  Shell

  Sept 2014 - now

  Specialist

  I manage team's performance for Downstream Business ensuring all key metrics are met and ensuring continuous improvement of the process. I handle escalations from the vendor and Businesses ensuring fast resolution of issues. I onboard new vendors and legal entities to the Team's process. Delivered projects related to standardization and improvement of invoice validation process.

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  Shell Business Operations

  Feb 2023 - now

  Team Manager