Ruma Sen

Experience

• 

  Tech Mahindra

  Dec 2010 - Feb 2015

  Projects(Internal) : MANTRA, BOPS AUTOMATIONRoles and Responsibilities:• Requirement Capture and Analysis of new modules with the user.• Preparation of Requirement definition document, Database design document and HLD Review• Involved in SDLC phases like Coding (Backend (SQL/ PLSQL) + Frontend (ASP.net, C#)), Code review, Unit testing, Bug fixing and Deployment.• Knowledge Transfer of new functionalities to team members. Projects(OSS) : ICM, PACSRoles and Responsibilities: • Involved in SDLC phases like Coding (Backend (SQL/ PLSQL)), Code review, Unit testing and Bug fixing.• Knowledge Transfer of new functionalities to team members.

  • Senior Technical Associate

    Mar 2013 - Feb 2015

  • Technical Associate

    Dec 2010 - Mar 2013
• 

  Amdocs

  Mar 2015 - now

  Accounts (BSS): MAXIS Malaysia, GlobeAchievements:o Customer-Centric Product Development: Prioritizing features and enhancements based on customer feedback and market demands, resulting in products and services that better meet customer needs.o Increased Productivity: Implementing agile methodologies and best practices to increase team productivity, accelerate delivery cycles, and adapt quickly to changing market conditions.o Enhanced Cross-Functional Collaboration: Facilitating better collaboration between different teams to ensure seamless integration of product features and timely delivery.o Revenue Growth: Introducing new products or features that drive revenue growth, either by attracting new customers or by upselling to existing ones.o Quality Assurance: Ensuring that delivered products meet high-quality standards by implementing effective quality assurance processes and incorporating feedback loops for continuous improvement.o Stakeholder Satisfaction: Building strong relationships with stakeholders by effective communication and delivering value consistently.o Omnichannel Experience: Creating a seamless omnichannel experience for customers across various touchpoints e.g. online portals, mobile apps etc.to enhance engagement and satisfaction.o Scalability and Flexibility: Designing product catalogue and order management systems that can scale efficiently to accommodate growth in customer demand and adapt to changing business requirements and market conditions.o Cross-Domain Integration: Facilitating seamless integration between product catalogue and other systems, enabling smooth transitions.Areas of Expertise: Amdocs Product Catalog, Amdocs Ordering, CRM, Telecom BillingLines of Business: Mobile, FWBB (Fixed Wireless Broadband) and FTTH(Fiber to the Home) for postpaid and Prepaid customers. Show less Accounts (BSS): MAXIS Malaysia, ASTRO MalaysiaAchievements:o End-to-End Ownership: Took ownership of the entire development lifecycle of MTVs, from ideation and requirements gathering to design, implementation, testing, and deployment, ensuring timely delivery and high-quality outcomes.o Cross-Functional Collaboration: Successfully collaborated with various teams to ensure alignment and smooth implementation of product catalog changes.o Customer-Centric Solutions: Engaged in face-to-face interactions with customers to gain firsthand insights into their challenges, concerns, and requirements, ensuring that solutions were tailored to meet their specific needs and preferences.o Iterative Development Approach: Championed an iterative and agile development, enabling rapid prototyping, feedback incorporation, and continuous improvement cycles to deliver solutions that evolve in tandem with evolving business needs.o Process Optimization: Identified areas for process improvement within the product catalog management system, resulting in increased productivity and reduced manual effort.o Quality Assurance: Implemented quality assurance measures to ensure accuracy and reliability of product catalog data, reducing errors and improving data integrity.o Training and Knowledge Sharing: Conducted training sessions to educate team members on product catalog management best practices, enhancing overall team competence and effectiveness.Areas of Expertise: Amdocs Product Catalog, Order Management, CRM, Telecom BillingLines of Businesses: Mobile, FWBB (Fixed Wireless Broadband) and FTTH (Fiber to the Home), VoIP (Voice over Internet Protocol) for postpaid and Prepaid customers. Show less Accounts (BSS): MAXIS Malaysia, VODAFONE Ireland, TELEFONICA GALAXY Chile, SINGTEL & OPTUS Singapore Achievements:o Efficient SDLC Management: Successfully managed the Software Development Life Cycle (SDLC) phases, ensuring smooth progression from requirement analysis through to coding, unit testing, and demonstrations, resulting in on-time and within-budget project delivery.o Effective Requirement Analysis: Demonstrated proficiency in requirement analysis by accurately gathering and documenting business requirements, leading to the development of tailored solutions that met customer needs and expectations.o Quality Assurance and Testing: Implemented rigorous quality assurance measures, including thorough unit testing and participation in UAT, ensuring the reliability, functionality, and usability of delivered solutions, and minimizing post-production issues and defects.o Problem Resolution and Troubleshooting: Demonstrated proficiency in problem resolution and troubleshooting, providing timely and effective support to address issues encountered during product development, testing, and post-production phases.o Cross-Functional Collaboration: Fostered collaboration and alignment across cross-functional teams, including developers, testers, customers, and stakeholders, facilitating effective communication, knowledge sharing, and problem-solving, and ensuring project success.Areas of Expertise: Amdocs Product CatalogLines of Businesses: Mobile for postpaid and Prepaid customers. Show less

  • Scrum Product Owner

    Dec 2021 - now

  • Senior System Analyst

    Feb 2020 - Dec 2021

  • System Analyst

    Mar 2015 - Jan 2020