Ryan Magnani

Experience

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  Eakes Office Plus

  Sept 1998 - Jan 2002

  Network Engineer

  Network Engineer• Responsible for providing consulting services to customers, including evaluating customer needs and recommending solutions that will meet those needs. • Sell, Setup, install, troubleshoot and maintain servers, PCs and printers, including software applications and operating systems including Novell, Windows NT, and Windows 2000

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  Advanced Computer Services

  Feb 2002 - Feb 2004

  Consultant and Senior Administrator

  Consultant and Supervising Administrator - Small Businesses• Responsible for Installing and Maintaining Server 2000, 2003, Novell 3.2-5.1, Exchange Server 2000, Windows 95,98,2000,XP Pro, XP Home.• Prepare quotes for Hardware and Software Sales.• Install and Maintain Hardware Routers, Firewalls, Wireless Access Points and Wireless Networks.

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  Glenwood Telephone Membership Corporation

  Feb 2004 - May 2010

  Network Administrator

  Network/PC Support Specialist • Responsible for installing, troubleshooting and supporting business specific hardware and software. • Lead technician assigned to research and develop surveillance security systems for resell and installation to customers. • Install, troubleshoot, and repair servers, workstations, wireless, DSL and residential computers.

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  Xpanxion

  May 2010 - Feb 2018

  Business Analyst for Intercontinental Hotels Group• Daily communication with business stakeholders for status and scope preference of projects• Weekly reporting to Management on status and project management, including any scope change and application functionality• Gather and analyze business requirements to create functional requirements that properly meet the expectations of business requirements• Designed and led User Acceptance Testing for a team of peers to help properly deliver projects to stakeholders• Designed, led and implemented projects for multiple IHG call center applications including- IRIS (Intercontinental Reservations Interface System)- iCare (IHG Central Reservations Offices customer care application)- CEM (Customer Experience Management application)- TellUs (Call Center agent reporting application) Show less QA Analyst - Intercontinental Hotels Group Reservations Interface System Project• Led regression testing and defect verification for monthly build releases.• Daily communication with offshore resources to make sure regression and builds met deadlines.• Weekly reporting to QA Manager on current status of build releases. Including any critical defects that need to be fixed before the release.• Participated in production release cycles and verification of production builds.• Participated in creating monthly regression test suites.• Conducted root cause analysis of various defects within the enterprise system• Helped increase testing efficiency to catch defects earlier in the build processQA Analyst – Earthlink Management Information Systems Project• Prepared and created scenarios and test cases for monthly releases• Led offshore team in testing efforts for Midas, SpeedRacer, Vantive, XML, XMLc, XMLd, RacerX, and online ordering sites. • Prepared and presented Master Test Strategies and Test cycle reviews to stakeholders.• Lead for daily calls for defects during the release cycle and verified with development the solution for those defects.• Led releases to production. Responsibilities include managing any failures during the release, proper process of promoting builds to production servers, verifying testing efforts are complete with expected results, and reporting any failures and successes of release to Earthlink management.• Responsible for daily status reporting to project management. Show less

  • Business Analyst

    Mar 2016 - Feb 2018

  • Senior Software Quality Assurance Analyst

    May 2010 - Mar 2016
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  InterContinental Hotels Group (IHG®) - Xpanxion LLC

  Feb 2018 - now

  Product Owner

  • Assisted in the initial transition from Waterfall to Agile methodology for IHG Voice.• Worked with UX to design user interface enhancements to allow call center agents more ease of use for reservation booking and modifications. • Daily communication with business partners and stakeholders for meeting expectations and delivery of future functionality and progress of key projects.• Led team of developers and quality analyst to deliver projects to increase revenue for IHG Call Centers• Responsible for leading sprint refinement, backlog grooming sessions, and sprint reviews. Show less