Fawaz Khan-CLTD

Experience

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  Mobily Telecom Company

  Jun 2009 - Apr 2010

  Document Controller

  Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.Input document data into the standard registers ensuring that the information is accurate and up to date.Generate the various document control reports as required.Typing of site documents, and follow up of all the site needsMakes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicableMaintain updated records of all approved documents and drawings and their distribution clearlyMaintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.Maintain the files and control logs as required by the project. Show less

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  Zain Telecom Company

  Aug 2010 - Jan 2011

  Call Agent

  Job Tasks and Responsibilitiesanswer calls and respond to emailshandle customer inquiries both telephonically and by emailresearch required information using available resourcesmanage and resolve customer complaintsprovide customers with product and service informationenter new customer information into systemupdate existing customer information process orders, forms and applicationsidentify and escalate priority issuesroute calls to appropriate resourcefollow up customer calls where necessarydocument all call information according to standard operating procedurescomplete call logsproduce call reports Show less

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  Al Rajhi Takaful

  Feb 2012 - May 2015

  • Attend meetings, seminars and programs to learn about new services, learn new skills, and receive technical assistance in developing new accounts.• Calculate premiums and establish payment method.• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.• Confer with clients to obtain and provide information when claims are made on a policy.• Contact underwriter and submit forms to obtain binder coverage.• Customize insurance programs to suit individual customers, often covering a variety of risks.• Develop marketing strategies to compete with other individuals or companies who sell insurance. Show less

  • Key Account Manager

    Apr 2014 - May 2015

  • CAD Operator

    Feb 2012 - Apr 2014
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  Arvento Mobile Systems

  Jun 2015 - Nov 2015

  Service Account Manager

  • Handle the clients accounts• Give training sessions to clients about the arvento tracking software• Coordinate with client for outstanding balance• Survey on a client site for checkup devices

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  FedEx

  Dec 2015 - Apr 2018

  Station Agent

  Ensured and gave best to forward the shipments to theirdestination on time. Working on packages requiringadditional delivery information, special requests fromcustomer apply appropriate scans on such packages. When courier's complete delivery and are back run and reconcilecriticalend of day reports. Dismantle pallets and keep it ready forcouriers for delivery. For PUP once all packages are receivedroutes / build pallets for onward movement via flight / truckand coordinates the movement from station to airport.Also worked as a dispatcher whose responsibility is to actsas the nerve center for the on-road courier activityincluding monitor and directing Pick-Up & Deliveriesassigned to a location.Accepts and processes packages received over the counterensuring to meet the service and shipping requirements, inaccordance with defined procedures includes dealingUpdated systems and scanning shipments appropriately.A Calculates the appropriate rate for “over the counter”shipments, provides the customer with correct change asneeded and advised the customer accordingly.Operate the assigned station and ensures everything is inplace ready to deal with the Initial customer contact.Ensures an adequate supply of consumables is maintainedby monitoring supplies and obtaining replenishments fromthe agreed area as and when needed.Deals with routine questions from customers relating tothe shipment of goods (transit Times, quotes etc.).Covers a reception area and deals with visitors in aprofessional and courteous manner and escalates otherqueries to the manager for appropriate resolution ofconcerned Area.Reports daily transaction volumes, cash collections, etc. tothe management as defined locally.Establishes requirements and relays visitor details to theappropriate party in accordance with locally definedprocedure.Ensure all security and procedural checks are completedwhile accepting and delivering a Package based on the localand country guidelines. Show less

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  Abdul Latif Jameel Logistics

  Apr 2018 - Dec 2019

  Central Retails Team Leader & Handling Mailroom

  S: mile Logistics Abdul Latif Jameel Investments, Riyadh • Working as a Team leader of Central Region Retails in S:mile logistics. Receiving inbound shipments and ensuringto move it to the destination on the committed date &Time. Looking an issues of retail Agents, supplies and anytechnical issues related to retails. Handling Bank Mailroom.

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  Almajdouie Holding

  Dec 2019 - Mar 2022

  Operations Supervisor
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  Taager

  Mar 2022 - Aug 2023

  Warehouse Operations Specialist
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  SAMAPHARMA

  Aug 2023 - now

  • Operations Manager

    Mar 2024 - now

  • Warehouse Operations Specialist

    Aug 2023 - Mar 2024