Steven Reich

Experience

• 

  Zeta Beta Tau - Alpha Beta Colony

  Sept 2010 - Jan 2012

  President

  - I handled administrative and financial tasks to help my Fraternity run on a day to day basis.- I collaborated on and communicated a larger purpose to provide my organization with direction for years to come.

• 

  Zeta Beta Tau - Eta Nu Chapter

  Jan 2012 - Jan 2013

  Recruitment Chair

  - I organized and delegated tasks to perpetuate a continual recruitment program- I practiced networking and marketing skills to increase the membership of my Fraternity

• 

  Solomon Charter

  Sept 2013 - Oct 2013

  Lower School Teacher

  As a classroom teacher for primarily second grade level students, I plan and implement educational lessons, organize and implement behavior management systems and provide guidance and support for my students in a cyber-blended program.**This position came to a close due to the school shutting down.

• 

  Norristown Area School District

  Dec 2013 - Jun 2014

  Long-term Substitute

  I have assumed the roles of full time classroom teacher for a 3rd grade class of 26 students for the duration of the year.

• 

  Substitute Teachers Service

  Jan 2015 - Oct 2015

  Substitute Teacher

  I fulfilled the roles of various elementary classroom teachers and leaders from mainstream classrooms, ESL rooms, emotional support and special area teachers on a per diem basis.

• 

  Sesame/Rockwood Camps & Rockwood Adventures Teen Travel

  May 2015 - Sept 2016

  Director - Sinbad Division

  I managed and guided 15-25 day camp bunk counsellors and ensured they fulfilled their roles as childcare providers, while concurrently ensuring they felt safe and successful in their roles. I also ensured the health, safety and overall happiness of the children under the care of these bunk counsellors, acting as a intermediary with parents, fellow leadership staff and any one else involved in the child's day camp experience.

• 

  The School District of Philadelphia

  Nov 2015 - Jul 2019

  2nd and 3rd Grade Classroom Teacher

  I implemented and assessed common core aligned lessons for a third grade classroom primarily composed of ELLs (English Language Learners). This coincided with my other concurrent responsibility of providing social and life skill - related guidance and character development.

• 

  Elwyn

  Jul 2019 - Dec 2020

  Bilingual Service Coordinator

  In both English and Spanish, I coordinated the Special Education process for preschool-aged children. This meant that I performed a variety of legal, administrative and educational based tasks, fulfilling a wide array of responsibilities: For example, I scheduled and led meetings, I organized, finalized and distributed the IEP (Individualized Educational Plan), I ensured parents were informed and I coordinated the service delivery of various therapies according to the IEP document.

• 

  ThriveDX

  Sept 2021 - Oct 2021

  Sales Development Representative
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  AI21 Labs

  Jan 2022 - now

  Under this role, I've built and structured a customer support team of 9, providing them a structure in which our agents can grow professionally, and provide value, rather than simply being a cost.What we've achieved:1. Our Employee retention has been 100% over my time in this role2. Our monthly CSAT has risen to approximately 86%3. Escalations to engineers has dropped to nearly 0% ( relative to the normal range of 5% to 15% of tickets)4. Our agents have developed the skills to identify, report, and resolve trending issues with our flows and products5. We have developed a collaborative, productive and structured culture of growth and valueThe vision is " No unhappy user" and empowering our agents to grow. Note on our Company:AI21 is an artificial intelligence lab founded in 2018 by pioneers in the AI space.In October 2020 we launched our first product - Wordtune - a writing tool that helps you say exactly what you mean through clear, compelling, & authentic writing suggestions: www.wordtune.comIn August 2021 we launched AI21 Studio, a platform for accessing the largest, most sophisticated language models publicly available: www.ai21.com/studio.AI21 is an artificial intelligence lab founded in 2018 by pioneers in the AI space. In October 2020 we launched our first product - Wordtune - a writing tool that helps you say exactly what you mean through clear, compelling, & authentic writing suggestions: www.wordtune.com In August 2021 we launched AI21 Studio, a platform for accessing the largest, most sophisticated language models publicly available: www.ai21.com/studio. Show less AI21 is an artificial intelligence lab founded in 2018 by pioneers in the AI space.In October 2020 we launched our first product - Wordtune - a writing tool that helps you say exactly what you mean through clear, compelling, & authentic writing suggestions: www.wordtune.comIn August 2021 we launched AI21 Studio, a platform for accessing the largest, most sophisticated language models publicly available: www.ai21.com/studio.AI21 is an artificial intelligence lab founded in 2018 by pioneers in the AI space. In October 2020 we launched our first product - Wordtune - a writing tool that helps you say exactly what you mean through clear, compelling, & authentic writing suggestions: www.wordtune.com In August 2021 we launched AI21 Studio, a platform for accessing the largest, most sophisticated language models publicly available: www.ai21.com/studio.. Show less

  • User Operations Manager

    Dec 2022 - now

  • User Operations Associate

    Jan 2022 - Dec 2022