Marc Ryan

Experience

• 

  Lloyds TSB

  Feb 2002 - Jan 2006

  Intranet Content Editor

  Reporting to the Internal Communications Manager for Credit Operations, my role and responsibilities included managing the intranet for 2,000+ staff. Other responsibilities included:• Managed a team of four intranet developers• Developed local intranet strategy to meet all business needs• Managed a number of small projects inline with all day to day work• Managed, chaired and delivered team meetings, staff forums and training workshops • Ensured all work complied with Group IT standards and the Disability Discrimination Act (DDA)• Proof-read and edited all intranet content. Show less

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  Marie Curie Cancer Care

  Jan 2006 - Sept 2010

  Intranet Manager

  Reporting to the IT Development Manager my role and responsibilities included creating, managing and promoting the charity-wide intranet for 1,200+ network staff and 5,000+ caring services staff. Content Management• Proof-read and edited all intranet content to ensure it meets with the charity’s in-house styles• Set up an Intranet Steering Group (including members of the charity’s Executive Board) to ensure the intranet met the needs of charities strategic plan• Developed a number of Windows SharePoint Services (WSS) teamsites to aid collaboration and information sharing for teams and projects throughout the charity• All work requests logged and prioritised based on importance and urgency (97% completed within 24 hours)• Ensured all customer work requests are essential to the organisation, up to date, within the strategy and supporting the brandGovernance and Control• Provided end user training and written guidance for all SharePoint/intranet queries• Established best practice and provided training and written guidance to all page content owners to ensure information remained up to date and relevantStakeholder Management• Developed excellent working relationships with all internal customers, page content owners, document library administrators and SharePoint administratorsMeasurement and Continuous Improvement• Created monthly reports on intranet usage and search queries• Current intranet design, structure and navigation is heavily based on staff feedback from ‘Card Sorting’• Undertook annual user surveys to ensure the intranet meets with needs of all staff• Planned ongoing improvements to the intranet based on feedback from staff in line with the strategic plan, budget and IT infrastructure Show less

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  Parkinson's UK

  Sept 2010 - Oct 2011

  Intranet Co-ordinator

  Reporting to the Director of Human Resources my role and responsibilities included managing and promoting the charity-wide intranet for 2,000+ staff and volunteers.Governance and Control• Presented training workshops to all regional staff • Provided written guidance for all SharePoint/intranet queriesContent Management• Proof-read and edited all intranet content to ensure it meets with the charity’s in-house styles• Set up an Intranet Steering Group (including members of the charity’s Executive Board) to ensure the intranet met the needs of charities strategic planStakeholder Management• Developed excellent working relationships with all internal customers, page content owners and SharePoint administratorsMeasurement and Continuous Improvement• Undertook user surveys to ensure the intranet met with needs of all staff and volunteers Show less

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  DigitasLBi Nordics

  Oct 2011 - Jan 2018

  As a project manager at DigitasLBi I manage the day-to-day operational aspects of numerous medium to large scale projects. I define the scope of work with the client and secure the appropriate resources for the project. I ensure quality and efficiency in all aspects of work. I set realistic and pragmatic goals for the project.I provide clear communication and guidance to the project team. I make sure that they understand their tasks fully and act on them efficiently. As an active part of the team I try to encourage creativity and innovative thinking from my project team.I ensure the project team have the tools and techniques for the required work. I delegate tasks according to the skills of each team member. I work hard to get a good knowledge of each client’s business, organisational set up and key business objectives. I am continually seeking out opportunities to increase customer satisfaction and build upon client relationships. I try to anticipate clients’ needs and propose alternative solutions if and when required.Some terms that describe me are; goal-oriented, structured, self-motivated, positive, good humored, loyal.I have an honest and direct way of communicating and I prefer to have an open dialog.Clients I have worked with include Volvo Cars, Volvo Trucks, SCA and STS. Show less

  • Project Manager

    Sept 2013 - Jan 2018

  • Rollout and Support Manager

    Oct 2011 - Sept 2013
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  Ezy

  Jan 2018 - Jun 2020

  Project Manager

  As a project manager at Ezy I used an Agile project method to manage numerous small to medium tasks and projects raised by clients from within the airline industry.Project Management• Managed numerous global clients with different outlooks, local challenges and business requirements. Clients from the airline industry included Air India Express (India), Flybondi (Argentina), SKY (Chile) Contour (US), Samoa Air (Samoa), Arkia (Israel) among others.• Led weekly meetings with the development team to ensure work was prioritised and planned accordingly. Discussed and resolved any potential issues with the workload in daily stand ups.• Managed budgets and invoicing for all clients.• Managed the integration of payment gateways and other third-party add-ons.• Provided CMS training and written guidelines for clients to ensure best practice.GDPR compliance• Established a framework for Ezy to ensure GDPR compliance by May 25, 2018. • Provided staff training sessions on GDPR and how it relates to them in their day to day work• Established best practice for ensuring all aspects of the business continues to comply with GDPR and protect against PII.Mobile Apps• Managed the day to day work for the mobile app development team, ensuring work was done in line with the client request and met with all standards for mobile devices. • Tested all mobile app implementations and gave feedback to the development team as required. Show less

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  Volvo Cars

  Jul 2021 - now

  Market Online Activation Lead