Viktorija Radčenko

Experience

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  DHL

  Jan 2016 - Sept 2021

  - Managing and developing the assigned customer territory mostly through F2F meetings- Searching for new prospects and opportunities- Negotiating and establishing customer contracts- Monitoring customer performance, loyalty and business fluctuation while ensuring their needs are recognized and met - Assigned customer territory management and development- KPI and sales pipeline management using various CRM systems- Consulting customers on day-to-day questions: price enquiries, claim handling, shipment tracking, operational issues - Market analysis- Marketing campaigns for ad-hoc clients- Internal and external communication on new products and services - Outgoing calls, searching for potential customers- Onboarding of new customers

  • Fieldsales Executive

    Jan 2020 - Sept 2021

  • Telesales Executive

    Jun 2018 - Dec 2019

  • Direct Marketing Executive

    Jan 2017 - Jun 2018

  • Sales Lead Qualifier

    Jan 2016 - Jan 2017
• 

  Freelance

  Jul 2022 - now

  Freelance UX/UI and Graphic Designer

  - Designing representative websites and websites for e-commerce- Performing a UX/UI audit on current customer websites to identify designproblems and suggest possible solutions- Graphic Design (illustrations, logo design, branding)

• 

  Tietoevry

  Jul 2022 - Aug 2022

  UX/UI Design Intern

  - Conducting user research, interviews, competitive audit, and usability testing- Creating user personas, empathy maps, information architecture,wireframes, user flows, and interactive prototypes- Using an existing Design System (Ant Design) and creating a brand new Design System- Preparing design deliverables and final hand-off to engineering team- Working in a cross-functional team using Agile methodologies

• 

  Talentator

  Dec 2022 - Sept 2023

  Graphic Designer

  - Designing e-learning courses with intuitive navigations, interactive tasks, and case studies according to the scenarios- Presenting information in a cohesive way to ensure better learning material through diagrams, illustrations, videos, written text, and tasks- Creating marketing material for social media and for internal communication following the brand identity

• 

  DeepFin

  Feb 2023 - Aug 2023

  UX/UI Designer

  - Investigating user experience design requirements for products- Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams and prototypes- Developing and conceptualizing a comprehensive UI/UX design strategy for the brand- Collaborating with the product & marketing team to ensure the creation and delivery of tailored experiences for DeepFin users

• 

  Ignitis Lietuva

  Oct 2023 - now

  Product Designer