Kirill Stepanov

Experience

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  АО "РТ Лабс"​

  Jun 2015 - Aug 2016

  Technical Specialist, Monitoring Department

  - Tracking critical and major problems through the BMC monitoring system; - Registration and initial handling of user incidents;- Initial incident diagnostics, processing of typical queries;- Gathering technical information to escalate critical incidents to the following support lines;- Saniti testing;- Basic administration of virtual machines (OS Linux/ Windows Server).

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  AT Consulting

  Aug 2016 - Apr 2017

  Technical Specialist, Monitoring Department

  Project to support public information services.- Conducting typical technical works in the customer's infrastructure- Registration and monitoring of complex technical works;- Tracking critical and important problems through the HP Operation Manager, HP Network Node Manager; Zabbix monitoring systems; - Registration and initial handling of user incidents;- Initial incident diagnostics, processing of typical queries;- Gathering technical information to escalate critical incidents to the following support lines;- Saniti testing; Show less

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  The IT Department of Moscow Government

  Apr 2017 - Sept 2018

  Network monitoring technician

  - Develop internal documentation (instructions, regulations) of the technical support department- Engagement with providers and contractors to deal with critical incidents promptly;- Setting up Cisco Network Equipment Configurations (switches and routers);- Organizing and conducting technical supervision of the network infrastructure of goverment facilities;- Tracking critical and important problems through the СА Technologies (Spectrum), Zabbix, Cisco Prime monitoring systems; - Registration and initial handling of user incidents;- Initial incident diagnostics, processing of typical queries. Show less

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  Performance Expert LLC

  Sept 2018 - Oct 2019

  Presales Engineer

  - Develop design documentation for Dynatrace software based on customer technical standards;- Installing and verifying Dynatrace Software on RHEL and Windows Server;- Administration of information Internet resources of the company;- Preparation of final presentations on the results of the project.

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  ____

  Oct 2019 - now

  Technical Support Engineer

  - Network equipment setup on information superhighways.- Network Hardware Software Update- Collecting and information about a user’s problem- Interaction with a vendor of network equipment- Diagnosing and resolving customer problems with an Internet connection