Jamaal Camper

Experience

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  University of Missouri IT

  Jun 2012 - Dec 2013

  IT Consultant

  - Displayed project management skills by overseeing over 10 computer labs- Assisted students with Microsoft Office programs- Helped students with troubleshooting issues on MAC and PC programs- Handled problems with any major printer on campus

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  Shelter Insurance Companies

  Oct 2015 - May 2016

  Human Resources Intern

  -Worked in the human resource department recruiting potential internship candidates-Developed new ideas and strategies to promote diversity within the company-Assisted with the brainstorming and coordination of recruiting methods.-Used creativity to help Shelter innovate different strategies and approaches-Designed the 2016 Diversity Internship Brochure

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  Schneider National

  Jun 2016 - May 2017

  Logistics Sales Account Executive

   Managed and strategically grew complex accounts through personal selling, exceeding 110% of first year quota. Prospected new business opportunities through market analysis and CRM tools like HubSpot CRM, generating a consistent pipeline of leads. Strengthened client relationships through targeted B2B Sales strategies, securing additional contractual agreements. Presented market trend insights to senior executives, driving strategic adjustments in logistic operations.

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  Yardi

  May 2017 - Sept 2024

  Technical Project Manager

   Directed end-to-end software implementations using Jira and Smartsheet, ensuring deliverables were on time and within scope Oversaw timelines and milestones for Greystar project budgets of over $100,000, ensuring resources were allocated efficiently and costs were reduced by 10% Facilitated monthly strategy meetings with key stakeholders to provide transparent updates on project plans  Identified potential risks in product launches and created a mitigation plan, reducing client escalations by 30% Served as the primary liaison between clients and development teams, evaluating project outcomes against the initial project objectives Effectively communicated financial technology solutions and process improvements, driving operational efficiency and improvement in future projectsImplementation Specialist - Spearheaded the onboarding and implementation for major property management companies, managing from kickoff to launch while ensuring on time, high-quality delivery Overcame project blockers with strong problem-solving and influencing skills, working in both business and technical context, and building trust with diverse stakeholders Proactively managed project risks, escalating issues as needed and removing roadblocks to maintain progress Provided training, technical support, testing and troubleshooting assistance on Yardi’s software application and related issues during and after implementation Designed internal resources and executed SaaS onboarding strategies to guide customers through the adoption curve Provided workflow guidance, customized training and best practices to ensure users are fully equipped to use the product post implementation Delivered exceptional customer service experience, resolving 100+ software application issues per month Cultivated and nurtured strong relationships with key decision-makers by delivering tailored solutions that align with client needs Show less