Amanda Williams

Amanda Williams

Luxury Suite Hostess

Followers of Amanda Williams1000 followers
location of Amanda WilliamsGreater Toronto Area, Canada

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  • Timeline

  • About me

    Service Desk Operations + Support Modernization

  • Education

    • Sheridan College

      2006 - 2008
      Certificate of Digital Communications
    • University of Toronto Mississauga

      2004 - 2009
      Bachelor of Arts (B.A.) Culture Communication Information Technology - Professional Writing
  • Experience

    • Rogers Centre

      Apr 2006 - Apr 2015
      Luxury Suite Hostess

      Provided “First-Class Guest Experience” hostessing major sports events including: Blue Jays games, NFL, CFL, and concerts. Always friendly, professional, approachable and committed to generating exceptional service!

    • RBC

      Feb 2012 - now

      As a part of the Pre-Production Services Business Change & Asset Management team, my position is accountable for: Leading, managing and executing the development of strategic communications, including the compilation of marketing materials, and operational Key Performance Indicators. Providing support to Head, Pre-Production Services on an ad-hoc basis with the development of internal communicationsAsset lifecycle management through liasing with vendors and business partners to ensure timely refreshes/exits of equipment.Planning/scheduling/executing the annual inventory audit which involves a 100 percent inventory of all PPS Production Assets Developing, documenting, and delivering on-the-job training materials, quick reference guides, task checklists, etcEnsuring a strong understanding of Pre-Production Services, procedures and processes in order to identify opportunities for improvements Show less

      • Senior Director, Tech Support Services & Modernization

        Jul 2021 - now
      • Director, Service Desk Volume Reduction Program

        Nov 2019 - Aug 2021
      • Director, Talent & Upskilling

        Nov 2018 - Nov 2019
      • Senior Manager, Global Hosting Business Office

        Feb 2016 - Nov 2018
      • Communications & Analytics Manager - Windows and SQL Modernization Program

        Jul 2014 - Feb 2016
      • Strategic Communication and Asset Management Analyst, Pre-Production Services

        Feb 2012 - Jul 2014
    • Filo Entertainment

      Feb 2015 - May 2016
      Sales Representative

      Filo is a full-service entertainment company that provides a unique and professional experience, with a focus on Luxury Suites at the Air Canada Centre, Rogers Centre and BMO field.

  • Licenses & Certifications

    • Process Excellence/LSS Yellow Belt