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Vijay Kumar

Vijay Kumar

Customer Support Engineer

Followers of Vijay Kumar288 followers
location of Vijay KumarChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Infrastructure Management | Technical Expertise | IT infrastructure & Operations Leader | Project Management | Stakeholder Engagement | Cloud Computing

  • Education

    • University of Madras

      -
      B. Com

  • Experience

    • Altra Systems

      Sept 2001 - Dec 2004
      Customer Support Engineer

    • Precision Infomatic (M) Private limited

      Jan 2005 - Nov 2008
      Customer Support Engineer

    • Infonet Solutions

      Nov 2008 - Apr 2012
      Senior Information Technology Manager

      Technical Support & Team Lead - Indian Railways (Chennai)• Monitored online train traffic applications and data centers across 32 pan-India divisions.• Led a technical support team, providing remote support for application, database, and storage servers.• Tracked call resolution SLAs, managed ticket lifecycle, and reported performance metrics to management.• Facilitated monthly cross-divisional calls to discuss proactive plans and technical solutions.

    • Origin ITFS

      Apr 2012 - Dec 2012
      Assistant Manager Service Delivery

      • Led a team providing technical support (AMC, On-Call, Warranty) across India.• Managed call resolution SLAs, tracked open/closed tickets, and monitored engineer performance.• Conducted weekly reports and monthly cross-divisional calls, discussing proactive plans and technical solutions.

    • TVS MOBILITY PRIVATE LIMITED

      Dec 2012 - now
      Senior Information Technology Manager

      • Leading a comprehensive IT function supporting over 260 locations across India, encompassing Cloud (GCP/AWS), Data Centers, Networks, and End-user IT.• End-user Support: Providing seamless IT infrastructure and service delivery for business operations.• Infrastructure Management: Monitoring and maintaining servers, networks, storage, databases, email (M365/GWS), and applications (dot Net, Apache, PHP, MySQL, MS-SQL, SharePoint, and Axapta 2012).• Vendor & Team Collaboration: Bridging between internal teams and vendors for efficient service delivery.• Strategic Initiatives: Contributing to IT strategy through stakeholder reviews & business-driven initiatives.• Technology Implementation: Integrating Cloud, VDI & mobile apps for improved efficiency.• Compliance & Availability: Ensuring compliance and high availability of all implemented IT services.• Process Optimization: Streamlining and enforcing processes for smooth service delivery and compliance.• Technology Evaluation: Evaluating and recommending relevant technologies for organizational adoption. Show less

  • Licenses & Certifications

    • (Pursuing) Oracle Cloud Infrastructure (OCI)

      Oracle Cloud Infrastructure (OCI)

    • Certified Google Architect, AWS Architect, Azure and HP

      Certified Google Architect, AWS Architect, Azure and HP

    • (Pursuing) AWS Architecture

      Aws Solutions Architecture Consultation

  • Honors & Awards

    • Awarded to Vijay Kumar
      JMD TVS-Inspirer Award - 2016 Honored for best performance of the year by JMD with the TVS-Inspirer Award.
    • Awarded to Vijay Kumar
      ITNEXT 100 CIO Award Winner - Recognized as one of India's top 100 IT managers with the potential to become CIO by ITNEXT100 (annual awards program by ITNext magazine and 9.9 Group).