Richard Armstrong

Richard Armstrong

Venue Integrations and Operations Planner

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location of Richard ArmstrongDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Salesforce | SE Leader | Lead Solution Engineer | 9x Salesforce Certified

  • Education

    • The George Washington University School of Business

      2021 -
      Transformative Leadership in Disruptive Times
    • UCD Michael Smurfit Graduate Business School

      2010 - 2011
      MMgt, Masters in Management
    • Griffith College Dublin

      2012 - 2013
      Diploma In Online Marketing and Digital Strategy
    • Dublin Institute of Technology

      2014 - 2014
      Postgraduate Diploma in International Selling
    • Dublin Institute of Technology

      2015 - 2016
      Master of Science (MSc)
    • Belvedere College S.J.

      1998 - 2004
    • University College Dublin

      2004 - 2007
      Bachelor of Science (BSc)
    • Trailhead by Salesforce

      2016 -
  • Experience

    • Special Olympics Ireland

      Jan 2006 - Jul 2006
      Venue Integrations and Operations Planner

      In June 2006, Special Olympics Ireland hosted the All Island National Games in Belfast. The Games were a high profile event, running over five days, held in 20 venues across the city with over 1,000 athletes taking part in a variety of sports.Part of the planning team responsible for the equipping, running, and supply of resources for the Special Olympics Ireland National Games which included over 20 venues.Responsibilities included coordinating deliveries. Managing and maintaining volunteer management database. Show less

    • CSO (Central Statistics Office)

      Mar 2006 - May 2006
      Census Enumerator, Census 2006
    • IFIUS World Interuniversity Games

      Sept 2006 - Oct 2006
      Games Transport Manager

      The World Interuniversity Games brought several hundred student athletes to Dublin to compete in football, volleyball, basketball and futsal across five universities across the city.Responsible for the logistics and transport of V.I.P’S through out the games. Created an efficient transport and logistics network which was utilised for the entire event. Devised real-time solutions to transport and logistics problems that arose.Appointed central liaison for all transport and logistics matters for all five venues involved. Show less

    • Special Olympics Ireland

      Apr 2007 - Apr 2007
      Event Logistics Manager

      ‘Team Ireland Road to Shanghai’ was a gala event for the launch of Team Ireland 2007 Special Olympics World Summer Games in China, held in the RDS, Dublin.Responsibilities included; managing a team of over 30 volunteers for the event. Planning and implementing a master logistics schedule for the. Supervised the preparation, assembly and dismantling of the back stage facilities in the RDS Dublin. Ensured that any unplanned difficulties backstage were overcome in a timely and efficient manner. Show less

    • International School of Choueifat

      Aug 2007 - Jun 2008
      Physical Education Teacher

      Prepared and delivered lessons to classes of up to 35 children. Managed classes, sports teams and training sessions for various teams.Organizing intervarsity competitions for softball, soccer and swimming.

    • Tethras

      Jul 2010 - Nov 2015

      Overseeing all sales and marketing activities to drive the organization's growth. The lead point of contact for new and existing users. Focused on establishing relations with new users and building long term relationships with existing clients to educate, determine new business opportunities. Other areas of responsibilities include overseeing the organization's digital strategy with a view to developing a pipeline of new leads through digital marketing activities (paid advertising and SEO). Key projects include, implementing a customer communication platform and redesigning the organization’s paid advertising structure process. Show less Tasked with establishing a sales pipeline and developing customer base, through outbound sales activities (cold sales calls and email campaigns). This role required a consultative approach to the sales process which includes working with potential clients to uncover key challenges, identifying business opportunities, providing online demonstrations and closing. As the sole member of the business development team, I was responsible for liaising with internal engineering and production teams to resolve customer issues. Show less

      • Head of Sales and Marketing

        Jan 2013 - Nov 2015
      • Business Development

        Jul 2010 - Dec 2012
    • Salesforce

      Dec 2015 - now

      Solution Engineer supporting Swedish ESMBs.Focused on building strong relationships with our customers and prospects by being their trusted technical and business advisor. Managing high-value deals from discovery to closure.Delivering compelling presentations of Salesforce solutions to C-level executives conveying a strong vision & value proposition using storytelling. Working as part of a dynamic sales team & managing internal and external relationships.Previous vertical experience in Professional Services, Manufacturing and Utilities industries. Show less

      • Lead Solution Engineer - Team Lead (Nordics)

        Feb 2024 - now
      • Senior Solution Engineer - Team Lead (Nordics)

        Feb 2022 - now
      • Senior Solution Engineer: Sweden

        Jun 2021 - Feb 2022
      • Solution Engineer: UK/Ireland

        Jun 2018 - May 2021
      • Enterprise Business Development: Telecommunications

        Dec 2015 - May 2018
  • Licenses & Certifications

    • Practitioner Certificate in Modelling Business Processes

      BCS, The Chartered Institute for IT
      Sept 2019
      View certificate certificate
    • Sandler Sales Training Certification

      Salesforce
    • Salesforce Certified Administrator (WI17)

      Salesforce
      Mar 2016
    • Slack Basics

      Slack
      Jul 2023
      View certificate certificate
    • Demo2Win!

      2Win!
      Apr 2021
      View certificate certificate
    • Salesforce Advantage - Sales Cloud/Service Cloud Certifications

      Salesforce
      Jun 2016
    • John Barrows BASHO Training Certified

      JBarrows Sales Training
      Jan 2016
      View certificate certificate
    • Platform App Builder (WI19)

      Salesforce
      Feb 2018
    • Salesforce Advanced Administrator (WI19)

      Salesforce
      Feb 2019
    • Salesforce Certified Service Cloud Consultant

      Salesforce
      May 2019
  • Honors & Awards

    • Awarded to Richard Armstrong
      Solution Engineer of the Year (EMEA SMB) 2024 Salesforce 2024
    • Awarded to Richard Armstrong
      Seedcorn Business Plan Competition. Regional Winner - Dublin Region, High Growth Section InterTrade Ireland Oct 2011
    • Awarded to Richard Armstrong
      Introduction to Coaching Practices Level 2 Tutor Special Olympics Ireland 2011
    • Awarded to Richard Armstrong
      Introduction to Coaching Practices Level 1 Tutor Special Olympics Ireland 2006