
Richard Armstrong
Venue Integrations and Operations Planner

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About me
Salesforce | SE Leader | Lead Solution Engineer | 9x Salesforce Certified
Education

The George Washington University School of Business
2021 -Transformative Leadership in Disruptive Times
UCD Michael Smurfit Graduate Business School
2010 - 2011MMgt, Masters in Management
Griffith College Dublin
2012 - 2013Diploma In Online Marketing and Digital Strategy
Dublin Institute of Technology
2014 - 2014Postgraduate Diploma in International Selling
Dublin Institute of Technology
2015 - 2016Master of Science (MSc)
Belvedere College S.J.
1998 - 2004
University College Dublin
2004 - 2007Bachelor of Science (BSc)
Trailhead by Salesforce
2016 -
Experience

Special Olympics Ireland
Jan 2006 - Jul 2006Venue Integrations and Operations PlannerIn June 2006, Special Olympics Ireland hosted the All Island National Games in Belfast. The Games were a high profile event, running over five days, held in 20 venues across the city with over 1,000 athletes taking part in a variety of sports.Part of the planning team responsible for the equipping, running, and supply of resources for the Special Olympics Ireland National Games which included over 20 venues.Responsibilities included coordinating deliveries. Managing and maintaining volunteer management database. Show less
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CSO (Central Statistics Office)
Mar 2006 - May 2006Census Enumerator, Census 2006
IFIUS World Interuniversity Games
Sept 2006 - Oct 2006Games Transport ManagerThe World Interuniversity Games brought several hundred student athletes to Dublin to compete in football, volleyball, basketball and futsal across five universities across the city.Responsible for the logistics and transport of V.I.P’S through out the games. Created an efficient transport and logistics network which was utilised for the entire event. Devised real-time solutions to transport and logistics problems that arose.Appointed central liaison for all transport and logistics matters for all five venues involved. Show less

Special Olympics Ireland
Apr 2007 - Apr 2007Event Logistics Manager‘Team Ireland Road to Shanghai’ was a gala event for the launch of Team Ireland 2007 Special Olympics World Summer Games in China, held in the RDS, Dublin.Responsibilities included; managing a team of over 30 volunteers for the event. Planning and implementing a master logistics schedule for the. Supervised the preparation, assembly and dismantling of the back stage facilities in the RDS Dublin. Ensured that any unplanned difficulties backstage were overcome in a timely and efficient manner. Show less

International School of Choueifat
Aug 2007 - Jun 2008Physical Education TeacherPrepared and delivered lessons to classes of up to 35 children. Managed classes, sports teams and training sessions for various teams.Organizing intervarsity competitions for softball, soccer and swimming.

Tethras
Jul 2010 - Nov 2015Overseeing all sales and marketing activities to drive the organization's growth. The lead point of contact for new and existing users. Focused on establishing relations with new users and building long term relationships with existing clients to educate, determine new business opportunities. Other areas of responsibilities include overseeing the organization's digital strategy with a view to developing a pipeline of new leads through digital marketing activities (paid advertising and SEO). Key projects include, implementing a customer communication platform and redesigning the organization’s paid advertising structure process. Show less Tasked with establishing a sales pipeline and developing customer base, through outbound sales activities (cold sales calls and email campaigns). This role required a consultative approach to the sales process which includes working with potential clients to uncover key challenges, identifying business opportunities, providing online demonstrations and closing. As the sole member of the business development team, I was responsible for liaising with internal engineering and production teams to resolve customer issues. Show less
Head of Sales and Marketing
Jan 2013 - Nov 2015Business Development
Jul 2010 - Dec 2012

Salesforce
Dec 2015 - nowSolution Engineer supporting Swedish ESMBs.Focused on building strong relationships with our customers and prospects by being their trusted technical and business advisor. Managing high-value deals from discovery to closure.Delivering compelling presentations of Salesforce solutions to C-level executives conveying a strong vision & value proposition using storytelling. Working as part of a dynamic sales team & managing internal and external relationships.Previous vertical experience in Professional Services, Manufacturing and Utilities industries. Show less
Lead Solution Engineer - Team Lead (Nordics)
Feb 2024 - nowSenior Solution Engineer - Team Lead (Nordics)
Feb 2022 - nowSenior Solution Engineer: Sweden
Jun 2021 - Feb 2022Solution Engineer: UK/Ireland
Jun 2018 - May 2021Enterprise Business Development: Telecommunications
Dec 2015 - May 2018
Licenses & Certifications
- View certificate

Practitioner Certificate in Modelling Business Processes
BCS, The Chartered Institute for ITSept 2019 
Sandler Sales Training Certification
Salesforce
Salesforce Certified Administrator (WI17)
SalesforceMar 2016- View certificate

Slack Basics
SlackJul 2023 - View certificate

Demo2Win!
2Win!Apr 2021 
Salesforce Advantage - Sales Cloud/Service Cloud Certifications
SalesforceJun 2016- View certificate

John Barrows BASHO Training Certified
JBarrows Sales TrainingJan 2016 
Platform App Builder (WI19)
SalesforceFeb 2018
Salesforce Advanced Administrator (WI19)
SalesforceFeb 2019
Salesforce Certified Service Cloud Consultant
SalesforceMay 2019
Honors & Awards
- Awarded to Richard ArmstrongSolution Engineer of the Year (EMEA SMB) 2024 Salesforce 2024
- Awarded to Richard ArmstrongSeedcorn Business Plan Competition. Regional Winner - Dublin Region, High Growth Section InterTrade Ireland Oct 2011
- Awarded to Richard ArmstrongIntroduction to Coaching Practices Level 2 Tutor Special Olympics Ireland 2011
- Awarded to Richard ArmstrongIntroduction to Coaching Practices Level 1 Tutor Special Olympics Ireland 2006
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