Daniel Chamberlain

Experience

• 

  ExxonMobil

  Feb 2001 - Sept 2002

  Sales Associate
• 

  Telvista Inc.

  Jun 2002 - Nov 2005

  Assistant Supervisor (Mentor)

  In my role as Assistant Supervisor (Mentor) at Telvista Inc., I led a team of 20+ agents in developing and delivering policies for wireless number portability support. I provided administrative support for Quality Assurance, Call and Attendance Metrics, and facilitated a productive client-vendor relationship, ensuring operational excellence and customer satisfaction.

• 

  MetroPCS

  Nov 2005 - Nov 2015

  In my role as a Training Implementation Manager at MetroPCS, I provided business operations management support for vendor partners, established goals for vendor partners, and led business reviews to improve performance. I oversaw the launch of Wireless Number Portability in the Philippines and developed training for all Metro by T-Mobile frontline care lines of business. In my role as an Operations Analyst at MetroPCS, I supported learning and development for all lines of business, ensuring frontline readiness and operational excellence. I conducted training sessions, managed content for the MetroAnswers knowledgebase, and provided outage communications support.

  • Training Implementation Manager

    Feb 2010 - Nov 2015

  • Operations Analyst

    Nov 2005 - Feb 2010
• 

  T-Mobile

  Nov 2015 - now

  In my role as Sr Partner Delivery Manager at T-Mobile, I provide leadership to drive performance in core Care Metrics and partnered with various departments to develop emerging systems enhancements and product technology. Leading two global partner sites spanning more than 1,500 personnel, that handles more than 3.5 million calls and generates more than 25 thousand sales, I also led focus groups to improve customer experience and proactively drove content updates for MetroCare and learning content. Show less

  • Sr Partner Delivery Manager

    Sept 2023 - now

  • Business Operations Manager

    Aug 2022 - Aug 2023

  • Instructional Design Manager

    Nov 2015 - Dec 2022