Joe Desmarais

Experience

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  US Navy

  Mar 2001 - Mar 2006

  Information System Technician

  • Imaged and deployed 153 computers during a major upgrade of our server systems, and refresh of allclient desktops and laptops at my command.• Completed daily and weekly backups of servers and profiles on our network.• Managed 5 junior personnel on PC Workbench. This included all hardware and software tickets for allof the client workstations associated with my command.• Complete 1131 tickets while working in the Service Center help desk.• Managed 13 people in my watch section, while assuming the responsibility as Work Center Supervisor.Wrote standing watch schedules, supervised inspections, and provided reviews for each member ofmy team.• During Operation Iraqi Freedom established communications for various ground units deployed overseas, as well as, naval war ships deployed in the Mediterranean and Indian Ocean theaters.• Reviewed and approved 931 communication messages and reports sent to various departments andvarious personnel throughout the naval fleet.• Completed the configuration and connectivity of more than 12 video teleconferences for the navy’sadmirals, and other high ranking officials.• Received Certificate of Achievement for exemplary performance of duty in support of Joint Task ForceLiberia.• Awarded Navy and Marine Corps achievement medal for displaying exceptional leadership andtechnical skills as Chief Of the Watch while managing 6 people.• Given Letter of Commendation by the admiral of the 6th fleet for proven leadership capabilities leadinga watch section in trouble shooting high priority, classified, circuits that were vital to the commandsmission and ultimate success. Show less

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  Brault

  Jan 2008 - Oct 2013

  Software Engineer / Project Manager

  • Created group policies to automate the installation of software, patch updates and security updates.Also, ensured that employees were compliant within the company’s computer usage policies.• Completely overhauled the Service Center by introducing more efficient tools, trained employees, andrefined business processes to reduce the ticket response time from 12 minutes to less than 2 minuteson average.• Documented several processes involving the company’s Document Imaging software Laserfiche.• Created new hire IT training package including all PowerPoint documents, how-to documents, anddelivered the presentation to each group.• Implemented a secure FTP solution with complementing workflow engine resulting in a cost savings of$64,560 per year.• Gathered requirements for, designed, developed, and implemented a web application for patientreconciliation. Adding a competitive edge to the company that enhanced the company’s marketabilitywhile delivering a very useful tool to our clients. Show less

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  Pacific Premier Bank

  Oct 2013 - Oct 2014

  Software Engineer

  • Integrated the company’s Active Directory repository with the Intranet, providing a centralized administration of all employees. This enable asset tracking, and met all audit examination standards during IT Security Audits.• Created flow charts for application behavior, the database schema design and entity relationship diagrams, as well as UML use cases for two significant projects.• Documented all functionality on all software projects I was associated with. This documentation included process workflows, training material, and proposed configurations.• Trained the entire staff on new implantation of the intranet deployment.• Developed the entire database schema for client web portal/API. This included entity relationships,Primary Keys, Foreign Keys, Indexes, and stored procedures.• Automated all data import tasks for client web portal/API, as well as validated all data processedthrough the automation.• Administered the company’s Microsoft Team Foundation implementation.• Introduce the SCRUM technique to the company for software development projects. Show less

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  UCLA Anderson School of Management

  Oct 2014 - Aug 2021

  Senior Software Engineer / Project Manager

  • Project Manager for Career Services reporting and analytics solution. Working with the Career Services business unit to establish a working solution for them to analyze and derive meaningful insight from their career data involving students.• Developed and implemented a web-based application to manage all aspects of faculty data.• Project lead during Salesforce implementation for Alumni data.• Lead, organized, and developed staff meetings. Coordinated with the leadership team to deliver rich content that addressed the staff’s needs.• Developed Extract Transform Load (ETL) processes that loaded Salesforce with the Alumni data totaling over 80,000 records of data.• Collaborated with multiple vendors on multiple projects to ensure a smooth implementation process was carried out• Conducted numerous validations of the ETL process, and ensured that the process maintained data integrity during the project.• Conducted initial interviews of would be new personnel.• Compiled multiple project charters, timelines, project verticals, objectives, and goals.• Delivered multiple project update and status presentations to both business stake holders and executive management.• Conducted multiple stake holder and user interviews to ensure that project requirements were identified, and subsequently delivered.• Developed and Deployed reports for various departments using SQL Server Integrated Services (SSIS), and SQL Server Reporting Services (SSRS) platform.• Developed various scripts that automated tasks ranging from file integrity checks to file manipulations.• Facilitated communications between the staff and Leadership team. Show less

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  Southern California Edison (SCE)

  Aug 2021 - now

  Senior Application Developer

  Currently I am working in the Revenue Service Organization developing automations that save people time and the company money. My group is responsible for the development of robots that handle millions of transactions per year and streamline processes all over the Customer Service Department.