Mukesh Kumar Jha

Experience

• 

  FutureSoft (INDIA) Private Limited

  Jan 2018 - Dec 2018

  Desktop Engineer

  • Asset Inventory: -Physically verification and reconciliation of PL assets & Standalone assets, In stock asset reconciliation / CMDB updating• Removed viruses and malware utilizing ESET Endpoint Security. • Symantec Endpoint Protection Antivirus Installation, Troubleshooting and Patch Updating. • Installed Windows and Microsoft Office on Machines. • Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (100+ workstations). • McAfee Antivirus Installation, Troubleshooting and Patch Updating Show less

• 

  Microland Limited

  Dec 2018 - Dec 2019

  Engineer

  • Maintaining weekly/Monthly Shift roaster for defined region and regular follow up with Team in case of any Emergency with them. • Proper coordination with concerned team at the time of criticality for any PRI Down (Primary/Secondary)/Link down issue in DB North-East branches. • Guiding users for Documentation for corporate connections. • Supervision for major movement and first day dedicated support for Technical issues. • Update CMDB life cycle status for disposed/Active/In stock/In poll assets regularly. • Educating users whenever there is any technical support required for INC, REQ. • Support for the UAT test for any pre launching of applications in environment. • Remediation of missing and non-compliant (Missing security patches ets) asset to maintain the policy. • Configuring the WYSE Terminals at newly renovated desks. • Weekly Ticket quality report preparation for North-East region. • Pre-on boarding setup/Configuration/Verification for new Directors & MD's. • Raising ITF and coordinating with facility team for MER, TR/TER Room cleaning and monthly checklist maintain. • Physically verification and reconciliation of PL assets & Standalone assets. • Training providing to newly joined Teammates, policy, process awareness session arrangement. • Support for Annual power shutdown and DR(Disaster Recovery) activity. • Providing support in validating MS Office 2013-LAA Patch (KB4018376) deployment and observation of outlook behavior. • Fist level support for VC and wifi related queries /issues. • Following up with Lexmark and CSBC for cartridge pickup & Gate pass arrangement. Doing Data Audit for all engineer of my team based on required parameter of process & Quality. • INC/REQ/CHANGE/ raising and closing from service now. Show less

• 

  HCL Technologies

  Dec 2019 - Sept 2022

  Delegate duties and tasks within the Team and tracking for interests of peers.Review completed tasks to ascertain compliance as per client standards.Monitor all team members and provide necessary advice and guidance.Coach all team members and motivate them to produce desired results.Organize regular trainings to teach team members about new techniques and tools.Perform regular audit of INC's, SR, IMAC and KB to discover areas of weaknesses and fortify them.Work alongside other departments to achieve company goals and visions.Write and forward regular reports to the management.Provide solution to any complex IT related challenges in the organization.Perform regular appraisal of team member’s performance and devise strategies to help with improvement.Ensure that the company’s data and information are protected from unauthorized access.Supervise repair and maintenance of all IT gadgets.Taking care of deutsche bank India asset allocation tasks.Handled win-7 to win-10 migrations and completed within deadline except exception.Taking care of ticket quality improvement for all teammates.Managing 18 different locations and 27 resources.Shift handling and rotations are prime responsibility. Show less

  • Specialist

    Sept 2021 - Sept 2022

  • Senior Analyst

    Dec 2019 - Dec 2021
• 

  Team Computers

  Sept 2022 - Mar 2024

  Technology Specialist
• 

  Renesan Software (now Renvio)

  Jun 2024 - now

  IT Consultant