Patrick Taylor

Experience

• 

  St John of God Health Care

  Mar 2011 - Sept 2019

  Following a seven month secondment, I was the successful applicant for this role which includes responsibility for the following areas:Software Asset ManagementResponsible for the development and management of the Software Asset Lifecycle in SJGHC. Relevant achievements include:-Constructed policies, procedures, strategies and frameworks to provide direction and business alignment on how the SAM practice could support business goals-Optimised enterprise product suites and defended compliance with a >95% reduction in audit liability-Supported vendor negotiations with SAM insights to enable multiple projects to proceed without licensing costs-Successfully business-cased, implemented and cost-justified a SAM system to support licensing recyclingHardware Asset ManagementResponsibility for the development and management of the Hardware Asset Lifecycle in SJGHC. Relevant Achievements include:-Constructed policies, procedures, strategies and frameworks to provide direction and business alignment on how the HAM practice could support business goals-Established accurate hardware asset tracking across desktops, laptops, mobile phones, printers, hypervisors, virtual servers, cisco telephony devices and networking equipment-Established DoD 5220.22-M compliant hardware wiping procedures to ensure privacy of patient dataCherwell DevelopmentResponsible for L2/3 development and maintenance of a Cherwell Service Management system. Relevant achievements include:-Constructed automations to several systems to support software and hardware asset visibility in a service management system-Constructed a real-time source of truth for counting internal staff to support commercial negotiations and project scoping capabilities-Acted as technical lead on a project to design, test and implement two portals for the Payroll & Procurement teams, successfully reducing time to submit requests and automating multiple manual workflows. Show less As a Technical Support Officer, I was responsible for providing technical support to 18 hospitals across 3 states with 15000 employees. During this time, I participated in several projects and secondments including:Onsite Technical Support Officer - Murdoch Hospital Redevelopment (1.5 Years)Under this role, I was responsible for onsite technical support of the hospital as it grew from 333 beds to 507 beds, and scaled up its existing services. Relevant achievements during this time include:-Liaising with vendors, hospital stakeholders and a Project Team on a regular basis to coordinate and execute changes to a 24/7 environment.-Commissioning and end-to-end testing of new buildings and networks prior to clinical occupation-Rollout of VOIP services (500 phones) into a previously analog environmentSystem Engineering Secondment (8 Months)Supported backfill of a System Engineer position with a focus on Microsoft Servers and infrastructure. Relevant achievements in this time include:- Executing a migration of OES DHCP services to Windows Server 2012- Supporting NetIQ Access Management systems- Construction of patching tiers for Windows servers based on service levelsService Delivery Coordinator Secondment (7 Months)This position was the secondment that led to my position as a Service Delivery Coordinator (SACM) with St John of God Health Care. Please refer to the 'Service Delivery Coordinator' section for more info.Technical Support Officer (2 Years 9 Months)Interspersed with the above, I participated in a rotational position as part of a call center covering all of St John of God Healthcare's internal IT services. Responsibilities included:-Providing mentorship, training, and process advisory for new starters-Administering records in a Service Management system-Taking internal customer calls-Completion of a Windows XP to Windows 7 SOE migration-Commissioning work on Midland Public/Private hospital-Commissioning work on Mount Lawley hospital Show less

  • Service Delivery Coordinator

    Aug 2016 - Sept 2019

  • Technical Support Officer

    Mar 2011 - Aug 2016
• 

  Curtin University

  Oct 2019 - now

  Building on the successes in my previous role, this position was created to provide oversight on the growing number of IT contracts beyond just licensing, including hardware, support, IaaS, PaaS and SaaS components. Key achievements in this role include:- Conducted IaaS and PaaS spending audits, specifically focused on reducing cloud spending by searching for licensing purchased in compute and replacing it with BYOL / Academic grants where possible.- Optimised Curtin's Microsoft Azure cloud using reservation management, demand forecasting, academic grants, commercial negotiation and licensing recycling to drive down IaaS costs for the platfrom as a whole.- Leading a cross-disciplinary team to design, build, test and automate CMDB management in ServiceNow.- Designing, documenting and implementing automated licensing management in the SNOW Platform, providing an audit ready single source of truth to support procurement, audit and optimisation activities.- Led the licensing approach for Curtin's Digital Identity project, aiding project commercial activities and supporting delivery of a system that will enable the future of automated licensing management. This project involved extensive commercial activities, including tenders for technical services and merging multiple clouds. Show less Joining Curtin in 2019, this role focused on transforming the internal SAM function to deliver cost savings and reduced commercial licensing risk across Curtin's technology contracts. Key achievements in this role include:- Conducted a full scale maturity assessment of the SAM capability in the university, including the scope of responsibility and activities being undertaken and re-aligning these with Curtin's digital strategy.- Managed a budget of over $15m while ensuring full fiscal accountability for all spending under our remit.- Achieved year on year software budget savings of 10%+ through multiple contract negotiations, improving licensing recycling practices and aligning business requirements with the Curtin's procurement processes. - Fielded the strategy and response to multiple licensing audits, averaging a 100% reduction in liability and ensuring that Curtin's privacy and commercial interests were protected throughout the audit process.- Responded to the 2020 COVID Pandemic, leading a cross-functional team of specialists to review contracts, draft amendments and liaise with vendors to move systems online and enable remote learning.- Led the team's approach to the Digital Platform project, doing licensing migration and contractual amendments to successfully support Curtin's migration of 1500 servers to cloud through the 7R approach.- Conducted a full scale review of Curtin's Budgeting and SAM systems, leading the process to assess, tender for and replace all existing systems with the SNOW Technology Intelligence Platform.- Mentored a team of Software Asset Specialists to improve their negotiation skills, drive fiscal efficiency and enable Curtin's reinvestment in digital transformation and improved student learning experiences.- Worked with multiple higher education consortiums to drive procurement approaches across the sector. Show less

  • Technology Asset Coordinator

    May 2022 - now

  • IT Software Asset Coordinator

    Oct 2019 - Apr 2022