Sharon Cross - Assoc CIPD

Experience

• 

  Telewest Broadband

  Jan 2002 - Jan 2004

  Customer Service Advisor

  Point of contact for telephone, digital television and internet faults.

• 

  Bibby Financial Services

  Dec 2004 - Nov 2020

  • To lead the delivery of engaging interactive workshops using a blended suite of specific learning materials to BFS employees. • To ensure that there is sufficient coverage of the topics and skills delivery across the UK region by delivering engaging interactive blended learning through a number or combination of methodologies• Where possible become the subject specialist , absorbing process and principles of the subject through building sound knowledge and close business relationships• To partner with the appropriate subject matter SME’S and areas of the business• Embrace and implement any evaluation/feedback to improve the required quality of the delivery of the content ensuring the engagement, blended learning and interactions are appropriate to provide the safe environments for learners to obtain what they need to upskill• Works closely with the L&D Delivery Partner to understand business requirements and support the process of gathering LNA’s and deliver appropriate timely and tactical learning as specified• Actively working with the appropriate member of the Design team to provide input at the necessary stages of design and work with them to agree the adoption of both new and updated learning materials / modules Show less To provide 1-1 Aquarius training to all new starters into the business.To provide ongoing operational support to all Data Processors and Credit Controllers. To support the implementation of new, or enhance existing processes and systems provided by one to one, at desk coaching and onsite training support.To evaluate employee's post training knowledge and skill with new process and systems then if required, address any gaps in knowledge or agree appropriate training Interventions.Support and champion the implementation of new or enhanced processes and systems.To update and maintain Aquarius training material used across all roles.Work with the Learning and Development team to ensure consistency of approach, efficiencies and sharing of best practice. Show less • Lead and support team of three credit controllers to ensure the agreed client strategy is delivered within the agreed risk and service standards.• Ensured the security and profitability of the company was protected through effective credit control• To report on Risk framework, and monitor receipt of client information• To provide excellent customer service to clients, understanding the needs of customers and colleagues and build relationships with both.• To manage the team through day to day tasks, monitoring staff performance, maintaining procedures• Understanding our company's core and specialist products to maximise sales and cross selling products. • To be able to think quickly to bring resolution to client problems. • Complete Jigsaws for team members and maintain HR processes. Show less • To protect company security with Client at all times• To provide Client customer service• To manage portfolio of clients• Credit control duties• To collect factorable debt with the use of calls/email/fax and legal letters• To process accounts to Litigation Department when needed• To complete reports to confirm figures for top debtors• Administration duties• Use of company database• To process payments received/refunded• To process full copy of clients ledger and ensure these match at all times• To update report of all changes made to ledger.• Use of Experian to gain risk knowledge of debtors• Use of Barclays Business Master to process clients payment Show less

  • L&D Operations Executive

    Mar 2018 - Nov 2020

  • L&D Support Executive

    Dec 2013 - Mar 2018

  • Services Promoter

    Jul 2013 - Dec 2013

  • Client Services Manager

    Aug 2012 - Dec 2013

  • Deputy Client Manager

    Dec 2007 - Aug 2012

  • Client Administrator/Credit Controller

    Dec 2004 - Dec 2007
• 

  HM Revenue & Customs

  Jan 2021 - Jun 2021

  Design Developer

  FTC - until end of July 2021

• 

  St. James’s Place Wealth Management

  Jul 2021 - Dec 2022

  Technology Trainer
• 

  Dancerace

  Dec 2022 - now

  Product Trainer