Owen Muchiri

Experience

• 

  D-Smart Company

  Jun 2011 - Aug 2012

  Co-Founder / HR Director.

  - Tasked with recruiting and training employees for the company. - Came up with an effective structured employees payment roll. - Part of team that participated in innovation of the product.- Motivated the workers and ensured the daily running of the company are at optimum.

• 

  Tangaza Pesa

  Sept 2014 - Dec 2014

  Sales Research Assistant

  - In this role I was raised in undertaking market research for an upcoming mobile money transfer platform on how quickly it would scale up.- Responsible for attracting and retaining potential customers most notably wholesalers and retailers by reducing the costs they accrue by cutting the long chain of middlemen.- Effectively led a small team of 4 members who assisted me with my duties.

• 

  CloudFactory

  Mar 2017 - now

  As a Program Manager, I will be taking on the responsibility of owning and ensuring the successful delivery of a portfolio of accounts, driving strategic oversight, client account management, and people leadership within the extended Delivery Leadership Team.I am looking forward to:🔹 Ensuring quality execution and meeting all internal and client SLAs🔹 Providing long-term strategic oversight to maximize retention and growth🔹 Managing and optimizing performance of Delivery Owners🔹 Contributing to the overall effectiveness and efficiency of CloudFactory Show less Risk Management: Identify risk levels and communicate to the group, stakeholders, or sponsors and suggest mitigation plans for achieving the objective. Developing progress reports regarding ongoing projects and possible obstacles facing a project.Team Management Manage a global workforce of close to 300 team members in 2 continents (Africa & Asia)Ensures the delivery team has the skills and resources to get things done. Provides staff with coaching, training, and opportunities for growth to improve their skills.Gives teams ongoing, constructive feedback on their performance and progress in light of expectations and goals. Holding timely discussions and performance reviewsExpresses pride in the team and encourages people to feel good about their collective individual accomplishments.Capacity Management: reliably forecasts future needs and devises plans to meet those needs.Training and Presentation : Seeks ways to enhance the learning experience. Ensures that content is current and that the activities are engaging and effective.Promotes the creation of shared mission, vision, and values, and uses those principles toguide actions.Leads the delivery in its initial stages of Planning and execution, outlining issues, communicating direction and desired outcomes, and helping participants understand their tasks, roles, and contributions to the Process.Successfully transitioned a workforce of 300 Team members to deliver optimally while working remotely. Ensured Gross Margin of all projects assigned with a combined MRR of 165K of remain at 65% and above. Show less

  • Program Manager

    Aug 2024 - now

  • Delivery Manager

    Jan 2024 - Aug 2024

  • Delivery Lead

    Jun 2021 - Jan 2024

  • Delivery Associate

    Apr 2020 - Jun 2021

  • Delivery Assistant

    Mar 2018 - Mar 2020

  • Data Specialist

    Mar 2017 - Mar 2018
• 

  CloudFactory Academy with Founding Sponsor the Safaricom Foundation

  Oct 2018 - Dec 2018

  Training Officer.