Ramez Hany

Experience

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  Best Al-Yousifi Co.

  May 2022 - Jun 2023

  Customer Experience Agent

  - Responding to customer inquiries in a timely and effective manner, via phone, or emails- Tracking customer issues to ensure all of them are resolved and finished in a timely manner- Analyzing customer feedback on products and new releases, as well as preparing reports- Documenting processes and logging technical issues, as well as customer compliments and complaints

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  Bin Nisf Lighting Fitting Co.

  Jul 2023 - Sept 2023

  Sales Engineer

  - Preparing and developing technical presentations to explain our company's products or services to customers- Collaborating with sales manager to understand customer requirements and provide sales support- Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries- Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery- Setting and achieving sales goals and quotas Show less

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  Mass Tech Elevators Co.

  Oct 2023 - now

  Installation and Sales Engineer

  - Read and interpret code drawings to determine the layout of elevator components and to select the equipment needed for installation- Visiting sites to take surveying to determine the type of elevator cars to be installed as per the client request and required specifications- Coordinate and plan the project timing for installation- Test newly installed elevators equipment to ensure that it meets specifications- Coordinate the renovation of elevator units to remove and replace old and defective elevators- Coordinate the repair and/or replace faulty components in order to gain back the elevator to fully operational status- Visiting personal network and newly customers to achieve sales target through deals closing Show less