Kunal Jaiswal

Experience

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  Vishnu Solutions Private Ltd

  Aug 2002 - Oct 2004

  Campaign Leader
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  IBM Daksh

  Oct 2004 - Dec 2005

  Tech Support Executive
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  Genpact

  Mar 2006 - Jun 2006

  Tech Support
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  Bank of America

  Jun 2006 - Aug 2015

  Senior Engineer -- System

  • Led and managed the Monitoring and Event Management Team, overseeing project operations and ensuring seamless execution• Governed Server utilization project, saving over $0.7 Mn• Managed process KPI, quality, and aging of 30 resources as a Team Lead for Service Fulfillment team• Successfully motivated and managed 2 teams across 2 locations to achieve targeted goals and ensure business continuity• Developed strong interpersonal relationships with clients, leading to business expansion Show less

• 

  Markit

  Aug 2015 - Jun 2019

  Senior Manager

  • Led resources in the development and execution of restoration plans for system issues and outages, managing additional resources and handoffs as needed• Participated in the analysis of priority incident data, identify and recommend changes to systems and processes to improve service delivery• Provided L1 & L2 support desk for logging requests, monitoring servers, and raising alarms for high-priority issues

• 

  Cognizant

  Jun 2019 - now

  General Manager

  Key Result Areas:• Leading the planning and execution of system rollouts across diverse verticals, analyzing requirements and identifying areas for improvement in implementing Target Operating Models• Governed 15+ transformation & automation projects across F&A, Insurance and Health Care with an $ 8.8 Mn cost reduction model using new age technologies like Gen AI, Deep Learning, Machine Learning, OCR, RPA, Analytics• Managing a team of Developers, Project Managers, and Business Analysts to deliver innovative solutions, address project challenges, and discuss project requirements and constraints• Managing multiple projects across all phases of development, monitoring workflow, developing cost estimates, driving decision-making, and implementing development best practices• Conducting process assessments to identify automation opportunities, including RPA and OCR solutions for streamlined digitization• Collaborating with internal lab teams for proof-of-concept development and recommending suitable solutions for implementation• Spearheading project planning, costing, and conducting cost-benefit analysis to ensure positive ROI before proceeding with automation initiatives• Facilitating vendor engagement, overseeing document signing, and liaising with corporate security and legal teams for successful onboarding• Leading a diverse team of 15 members, overseeing operations in healthcare, life sciences, insurance, and digital finance sectors• Identifying and implementing external solutions to address complex problem statements that cannot be resolved internally• Leveraging digital strategies to drive 30-40% productivity, revenue expansion, and enhanced customer experience Show less