Paul Pagel, PMP

Experience

• 

  Microsoft

  Aug 1999 - Aug 2008

  For the South Africa, Asia, and India regions, I led release and package-localization functions for Xbox 360. To lead multiple projects simultaneously, I employed my comprehensive skills in scoping, coordinating with the external publisher, gathering assets, scheduling, reporting, and addressing problems. Proactively, I developed and documented the procedures for game releases in launch regions. To support operating system releases, I led two teams on application compatibility testing. I directed end-to-end testing efforts for three releases including overseeing needs assessments, implementation, reporting, and post-mortem efforts.

  • Xbox Release Manager/Content Specialist, Localized Packaging

    May 2005 - Aug 2008

  • Windows Application Compatibility Test Lead/Software Test Engineer

    Aug 1999 - May 2005
• 

  Electronic Arts

  Sept 2009 - Apr 2011

  Xbox Game Certification Submission Specialist

  Based on my experience with Xbox from Microsoft, I led the certification submissions projects for Electronic Arts. I submitted over 10 certifications with two or more SKUs each. Additionally, I served as the liaison for over five internal development studios and the Microsoft Release Management team.

• 

  Experis

  Nov 2013 - Oct 2014

  Test Lead Manager, Microsoft Vendor

  For two XboxOne games, I led testing processes, including directing four test leads and over 40 associates. As a team leader, I hired team members and conducted performance evaluations. To successfully accomplish the testing objectives, I built partnerships with four client Test Managers.

• 

  Amazon

  Oct 2014 - Apr 2019

  My role was to enhance the company's social responsibility audit program. When I started in 2016, the team consisted of one associate and completed 700 audits. By 2018, I grew the team to over 20 global associates conducting over 3,000 audits. One of my key improvements was reducing the audit time from 115 to 66 days. Additionally, I implemented a database improvement process to reduce weekly errors by 95 percent, while also increasing the number of metric evaluations by over 30 percent. For a testing a customer-facing sales site and mobile app, I oversaw quality assurance and testing projects with five simultaneous projects that included Test Plans and Test Cases. To complete the tests, I collaborated across three functional teams.

  • Social Responsibility Audit Manager

    May 2016 - Apr 2019

  • Quality Assurance Engineer I

    Oct 2014 - May 2016
• 

  Amazon Web Services (AWS)

  May 2019 - May 2021

  Global AWS Lead Routing Program Manager

  For Amazon's cloud platform with over 200 featured services, I directed the critical program of delivering thousands of marketing leads to global sales territories. To optimize lead management operations, I collaborated with international sales and marketing teams, developed efficient processes, and educated staff via comprehensive training videos. As one result of my efforts, I saved over 25 training hours by delivering virtual training sessions to over 100 sales and marketing professionals.Due to my customer service and team leadership skills, I was asked to take on a major initiative already in progress for a new salesforce sales vertical. To complete the effort, I oversaw four test pass efforts and over 600 test cases, directed a cross-functional team, and collaborated with more than 30 sales representatives, developers, and project managers. Show less

• 

  Parker Aerospace

  Jul 2021 - now

  Current PjM for the Parker Meggitt SAW Torque Sensor program. This program is the new Torque Measurement System for GE’s next generation T901 engine. Key Accomplishments:Developed overall project schedule for T901 covering initial delivery of the “First Engine To Test” (FETT) unit within three months of being hired. Implemented previously non-existent internal cross-team collaboration between Engineering, Program Management, Procurement, Planning & Logistics, Quality, Customer Service, and Finance in order to organize the project for improved delivery processes and end-customer satisfaction.Developed new relationships with multiple external Parker Meggitt vendors that support the T901 project.Worked with Program Management to develop a multi-million-dollar FY2023 budget.Extraordinary People Award: Operational Excellence – September 2022Extraordinary People Award: Operational Excellence – Q3 2022 Show less

  • Program Manager II

    Jul 2024 - now

  • Project Manager- SAW Torque Sensor Development for GE T901 Engine

    Jul 2021 - Jul 2024