Ananda Edmonds

Experience

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  SMS International Shore Operations

  Jul 2014 - Jan 2020

  Pier Agent

  • Trained and coached colleagues on accurate input and verification of critical travel documentation, ensuring clear understanding and consistent application of procedures while resolving significant issues and concerns for both passengers and pier agents.• Acted as the primary communication liaison between customers, ship staff, and customs officers, managing the flow of information for groups of 4,000 to 10,000 passengers during embarkation and debarkation, and ensuring smooth and efficient operations.• Led and facilitated meetings to communicate updates, deadlines, and procedural changes to employees, effectively conveying essential information and ensuring team alignment with organizational objectives. Show less

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  Florida Atlantic University

  Jan 2018 - May 2020

  Property Management Assistant

  • Ensured clear and effective communication regarding the status and upkeep of thousands of items, supplies, and equipment, including technologies, computers, vehicles, and tools, ensuring all stakeholders were informed of inventory levels and availability.• Managed the property management website, regularly updating content to reflect current inventory and availability, enhancing transparency and accessibility of information for internal and external users.• Crafted and delivered comprehensive reports and progress notes. Show less

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  Instacart

  Aug 2019 - Dec 2020

  Instacart shopper

  • Provided exceptional customer service by selecting quality groceries and ensuring timely delivery, creating a seamless shopping experience for clients.• Demonstrated efficiency under pressure, fulfilling orders quickly while adhering to strict COVID-19 protocols and meeting tight deadlines.

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  St. Lucie County Public Safety/Emergency Management Department

  May 2020 - Aug 2020

  Emergency Operations Manager Intern

  • Developed and presented COVID-19 safety protocols to city officials, demonstrating strong public speaking and communication skills.• Created informative materials, such as graphs and reports, to effectively communicate public safety data.• Authored and presented Coordinating Procedure Policies to city officials and representatives, effectively translating complex information into actionable plans that were adopted as official county protocols.

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  American Vision Group

  Dec 2020 - now

  • Managed front office operations, including answering calls, scheduling appointments, coordinating prescription refills, and facilitating communication between patients and Primary Care Physicians to ensure smooth and efficient service delivery. • Prepared appointment schedules, patient charts, and office materials, ensuring all necessary documentation and resources were organized and ready for daily operations.• Streamlined the processing of medical documentation, utilizing systems like CareCloud, XMED, EMA, and NEXUS to maintain accurate and up-to-date patient records, enhancing overall office efficiency and communication flow. Show less

  • Surgical Coordinator

    Sept 2021 - now

  • Care Coordinator at Miami Eye Specialists

    Dec 2020 - Sept 2021