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Birdy Ismail

Birdy Ismail

Sales Manager

Followers of Birdy Ismail461 followers
location of Birdy IsmailPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Sourcing & Recruitment|Sales and Retention|Collection Unit| Resolve|Corporate Sales HR Operation & People Experience (HOPE)

  • Education

    • INTI College Sarawak

      2000 - 2001
      Diploma International Tourism

    • Open University Malaysia

      -
      Bachelor Of Human Resource Management (Honours) Human Resources Management and Services

      CLUSTER OF BUSINESS & MANAGEMENT (CBM)

  • Experience

    • Golf Revolution Sdn Bhd

      Jul 2004 - Sept 2006
      Sales Manager

    • VADS Berhad

      Sept 2006 - Feb 2016

      Training Team under Celcom Project whereby the major task is to Facilitate and deliver Product, Process, System and Customer Service Soft Skills Training to all Celcom Customer Service. The Best Quality Assurance Specialist Of The Year The Best Customer Service Of the Year 2008.

      • Training Specialist GLC And MNC (Samsung Solution Centre)

        Feb 2014 - Feb 2016

      • Training And Development Specialist (Celcom Contact Centre)

        Aug 2011 - Jan 2014

      • KNOWLEDGE MANAGEMENT AND DEVELOPMENT SPECIALIST (Celcom Contact Centre)

        Feb 2011 - Aug 2011

      • Quality Assurance Specialist (Celcom Contact Centre)

        Oct 2008 - Feb 2011

      • Customer Service Executive (Celcom Contact Centre)

        Sept 2006 - Oct 2008

    • TM One

      Feb 2016 - now

      Previously known as VADS BHD

      • Sourcing & Recruitment

        Oct 2018 - now

      • Assistant Manager, Human Capital Recruitment BPO (GLC & MNC CC), TM ONE

        Feb 2016 - now

  • Licenses & Certifications