Ross Ferro

Experience

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  AGC Financial Services

  Apr 1986 - Feb 2001

  Training Consultant, Team Leader, Customer Service Consultant

  Training development, People Management, Customer Service

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  TeleTech

  Feb 2001 - May 2005

  • Manage the planning, implementation and analysis of training for all new and existing Internet employees (1,000 staff) across three sites in Australia• Coordinate with the training facilitator the planning and implementation of training for all new and existing QANTAS program employees (150 staff) in the Newcastle site• Lead, motivate, develop and foster the personal and professional growth of the learning and development team across 5 sites (15 direct reports)• Manage and promote implementation of traineeships across five sites in Australia.• Develop and foster effective relationships with all key operational and support area stakeholders within my areas of responsibility and within the broader business Show less

  • Training Services Manager

    Feb 2003 - May 2005

  • L&D Facilitator

    Feb 2001 - Feb 2003
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  Mortgage Choice

  May 2005 - Oct 2006

  L&D Consultant

  Key responsibilities• Deliver company induction, including software systems training, sales and customer service training to new franchisees and lending consultants• Coordinate, deliver and assess Certificate IV Financial Services certification for new and existing franchisees and lending consultants.• Administer and co ordinate the end to end process of induction training course delivery including registration of participants for future course attendance and completion of post induction participant competency reporting to key stakeholders• Assess effectiveness of the program training delivered via review of participant feedback and provide options for course ware materials improvements and changes to National Training Manager • Plan and facilitate ad hoc training in consultation with state manager and franchisee requirements Show less

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  First Data Corporation

  Oct 2006 - Apr 2007

  Technical Trainer (FTC)

  Key responsibilities• Facilitate technical software and systems training relating to ATM and EFTPOS terminals to all new help desk staff.• Development and documentation of training materials utilising recognised adult learning principles.• Design, develop, administer ,facilitate and evaluate a range of technical and competency based training to internal clients• Quality Monitoring of trainees and development of learning solutions to meet identified needs

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  AMP

  Apr 2007 - Jun 2007

  Learning and Development Consultant (FTC)

  Key responsibilities• Facilitate technical software and systems training relating to AMP Bank enterprise systems.• Development and documentation of training materials utilising recognised adult learning principles.• Design, develop, administer ,facilitate and evaluate a range of technical and competency based training to internal clients• Quality Monitoring of trainees and development of learning solutions to meet identified needs• Liaise with key business unit managers to determine training needs and implement tailored solutions Show less

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  Coca-Cola Amatil

  Jun 2007 - Apr 2013

  NSW Capability Consultant

  Key responsibilities• Build, maintain and strengthen the Learning and Development proposition with key stakeholders and business unit groups within CCA• Facilitate new staff induction training utilising CCA enterprise systems.• Development and documentation of training materials utilising recognised adult learning principles.• Maintenance of Learning Management System data base to ensure staff Individual Development Plans are met with appropriate training solutions• Provide consultation and recommend appropriate training interventions that contribute to the achievement of stakeholder and business goals Show less

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  Universal Business Team

  Dec 2013 - Feb 2016

  Training Consultant

  To promote UBT training services to clients through and extensive consulting and training needs analysis process to ensure that training activities and people capability development is aligned with the clients business values and strategic goals.Key Responsibilities• Provide customised learning and development solutions to Australia wide SME business • In house consultation with customers to discuss and implement individual staff development plans • Providing targeted coaching and development for internal UBT management and frontline staff • Managing training administration team for all course budgeting, scheduling and reviewing• Managing and researching external training providers to ensure world class courses content delivery• Develop and facilitate key UBT training programmes as and when required • Key contact for all customer learning and development enquires and training course feedback Show less

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  Imperial Tobacco

  Jun 2016 - Oct 2018

  Training Manager

  • Partner with the National Training Manager and key business stakeholders to identify skills and knowledge gaps for the Australian Field Sales Force• Modify, localise and deliver Field Force Academy modules in line with ITA global and ITA local requirements• Coordinate, support and deliver on all milestones within the National Training Project Calendar• Provide technical, coaching and support for less experienced training team colleagues• Assess field force capability and conduct post training assessments to ensure learning ROI• Provide administrative support within the training team to assist in the delivery of all key training programs Show less