Joanna Kufa

Experience

• 

  Capgemini

  Aug 2010 - now

  Change management - account creation, rigths attribution, Business application licence management - checks, updating files, restarting.Incident management - basic task on workstations. Ticket management in order to keep the KPI and facilitate the communication between the end users and the resolvers teams. High priority calls management.Reporting in Excel and BMC Remedy. Team management in order to keep the tights business goals.Building the relation with the external client.

  • Unix First Level Support

    May 2012 - now

  • Incident Manager

    Oct 2011 - May 2012

  • Deputy Team Leader

    Aug 2010 - Sept 2011
• 

  IBM

  Aug 2013 - May 2015

  Business Compliance Coordinator
• 

  Atos

  May 2015 - Dec 2019

  - Maintaining & improving the Incident Management process on a given contract.- Cooperating closely with the internal operational teams in respecting the process requirements.- Maintaining direct relation with Customer and related vendor in the area of IM process.- Managing functionally two IM teams related to that process.

  • Incident Management process Leader

    Jul 2018 - Dec 2019

  • Major Incident Manager

    May 2015 - Jul 2018