Andressa Teixeira

Experience

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  Stone Pagamentos

  Dec 2016 - Jan 2017

  Customer Relationship Intern

  - Customer service via phone and chat;- Experience with support in payment methods and e-commerce

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  Lemobs

  Aug 2017 - May 2018

  Communication and Customer Service Intern

  - Responsible for the company's Internal Communication via email and chat;- Responsible for customer service via chat, email and telephone;- Responsible for managing internal events;- Responsible for registering the company in funding notices, preparing the entire textual and audiovisual part

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  Estante Mágica

  May 2018 - Dec 2020

  • Customer Success Coordinator

    Sept 2020 - Dec 2020

  • Customer Success Supervisor

    Mar 2020 - Sept 2020

  • Commercial (Inside Sales) Supervisor

    May 2019 - Mar 2020

  • Closer | Inside Sales Representative

    Jan 2019 - May 2019

  • Closer | Inside Sales Intern

    May 2018 - Jan 2019
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  Trinks.com

  Dec 2020 - Aug 2021

  Customer Success Coordinator

  Responsible for restructuring the Customer Success team on the Onboarding, Ongoing and Retention fronts. Responsibilities: - Mapping and management of the area's processes; - Restructuring of the Customer Onboarding Journey;- Structuring the Ongoing Team and Strategic Accounts Squad;- Process Design for the Retention team;- Development and monitoring of strategy for Defaulters;- People Management and Development; Responsible for restructuring the Customer Success team on the Onboarding, Ongoing and Retention fronts. Responsibilities: - Mapping and managing the area's processes; - Restructuring of the Customer Onboarding Journey; - Structuring the Ongoing Team and Strategic Accounts Squad; - Process Design for the Retention team; - Development and monitoring of strategy for Defaulters; - People management and development;Skills: Problem solving · Customer satisfaction · Coaching Show less

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  Educacross

  Sept 2021 - Jul 2023

  • Head of Customer Experience

    Jan 2022 - Jul 2023

  • Commercial Coordinator - inside sales

    Nov 2021 - Jan 2022

  • Customer Success Coordinator

    Sept 2021 - Nov 2021
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  Tx.Co Consultoria

  Jul 2023 - now

  Founder

  Tx.Co was born from a dream of mine to make the management of small and medium-sized companies more efficient and profitable, without losing humanity and empathy in leader and team relationships.Currently, Tx.Co already works with projects related to: - Customer Experience and Customer Journey;- Management of Sales and Service Teams;- Training and Development of Service and Sales Teams;- Training and Development of New Leadership.