Scott Finnigan

Experience

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  Reach, a division of Acosta

  Jun 2014 - Aug 2014

  Telemarketer

  Part of a sales team working for the major blue chip company Unilever on various products and projects. Responsibilities: • First point contact with new and existing customers. Costumer advice and promotional sales of products to established business given. • Navigation and input of data into the database ‘GlobalConnect’ including customer details and profiles. • Promoted to training of new recruits towards the end of my contract.

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  Kingston Council Electoral Services

  Sept 2015 - Jun 2016

  Canvasser/Voter Registration Staff and Postal Openings

  • Door to door visits of addresses unregistered to vote, helping the occupants complete the necessary forms. Posting call cards and forms.• Complete responsibility of working hours and cut off dates/deadlines successfully managed. All targets and requirements were met. • Regular delivery of completed forms to the electoral department where the data could be processed and inputted onto the system by myself.•Matriculate opening of postal votes during election periods where signatures were verified and votes counted. Show less

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  B&Q

  Sept 2015 - Jul 2016

  Stock Replenishment (Evening Shift)

  Part of a driven hardworking team tasked with the replenishment of stock in store during the evening and night at the second largest B&Q in the country and flagship store. Responsibilities:• Unloading of lorry deliveries of stock upon arrival, segregation of stock and finally transporting the stock to the correct shop floor location using a Powered Pump Truck (PPT).• Replenishment of a wide range of stock across the whole store as well as ‘facing up’/’dressing’ the shelves and store for trading when the store opens. •The use of various equipment’s such as ladders, dollies and manual pump trucks. Fully trained in powered pump trucks. Show less

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  Utilita Energy

  Sept 2016 - Mar 2018

  Working within the operations department, the job role involves a vast quantity of data processing, requiring intuition and thought from issues generated from customers joining and leaving the company. Responsibilities: • Processing a diverse and extensive list of tasks and data with the appropriate action which requires a combination of accuracy and speed in order to meet crucial daily tasks to keep the company in a streamline and efficient manner. • Analysing trends in data to report on and identifying present and future problems at an early stage to prevent or minimalize any impact.• Communicating to internal and external staff on a wide range of issues including Erroneous Transfers, Debt assignment process and general assistance through phone and email. Show less Description: Working at the front line of the company within the call centre team, delivering first class customer service to the customer base and dealing and resolving a wide range of issues. Responsibilities:• Promoted to the Faults department having worked within the SMETS team, which specialising in assisting customers with the latest version of smart meters in terms of operation, booking installations, assessing consumption and usage and restoring supply for both Gas and Electric. • Navigating and operating a wide range of internal database systems.• Handling vast call volumes at peak times and working with customers in situations of stress and emergencies on the emergency line and Booking in fault appointments within the faults team. Show less

  • Registrations Data Analyst

    Jan 2017 - Mar 2018

  • Customer Advisor

    Sept 2016 - Jan 2017
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  Zenergi

  Mar 2018 - Dec 2023

  • Market Insight & Flex Manager

    Jan 2022 - Dec 2023

  • Complex Query Specialist

    Jan 2019 - Dec 2023

  • Registrations and Metering Coordinator

    Mar 2018 - Jan 2019
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  Alfa Energy (an Edison Energy company)

  Dec 2023 - now

  Energy Risk Manager