Ivano Palermo

Experience

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  Kronos S.p.a.

  Sept 2004 - May 2006

  Customer Service Operator

  Customer acquisition and sales of network service, problem solving service for customers

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  Incoming S.r.l.

  Jul 2006 - May 2007

  Customer Service Specialist

  Customer services and telephone practices, support and management of contractual practices

• 

  INTESA Srl

  Jul 2008 - Jul 2010

  Insurance Advisors

  Acquire new customers through a risk analysis, keep the entrusted portfolio ,assist the client in its demands and solving problems

• 

  Regione Siciliana

  Feb 2013 - Dec 2014

  Member Of the Board Of Directors

  Management and administrative control of activities related to the Right to Study.Appointed As Head Of Institutional Relations With The Regional Department Of Education And Training

• 

  Ersu

  Jul 2014 - Dec 2016

  Team Coordinator - Study Room “Toscano Scuderi”

  Shift and personnel management, reimbursement request

• 

  CGIL - General Confederation of Labour

  Oct 2015 - Jan 2016

  Office Assistant

  Bureaucratic advice and assistance in support of social and working inclusion of immigrants

• 

  Assicuro

  Jun 2017 - Dec 2018

  Insurance Advisor

  Back office administrator and front office dedicated to customers, sales and insurance advice .

• 

  UPS

  Mar 2019 - now

  Manage SDI team on a daily basisActivities coordination and agents productivity management Manage billing files missing fiscal data (VAT ID and Fiscal Code) in order to issue final invoice through SDI system ( Italian electronic invoicing)Provide daily reports and feedback on solved cases to management and different billing districtsAct as a point of contact between Dublin management and the billing districts related to SDI operations Support customer queries by phone and email using the internal program in order to provide information on the invoices issued, solve billing claims with refund and invoice adjustment, managing billing cycles Investigation and research VAT Number and Fiscal Code, Database management and computer system usage, head of training for new SDI agents

  • SDI Team Coordinator - VAT Expert Administrator

    Jul 2020 - now

  • Billing Clerk

    Jan 2020 - Jul 2020

  • Italian Tax Customer Contact

    Mar 2019 - Jan 2020