Mkhosi Siyabonga Mabaso

Experience

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  Live Monitoring

  Feb 2018 - Nov 2019

  Technical Support

  1: Support the networking infrastructure.2: Support the automation hardware and related infrastructure.3: Advise on and propose new hardware systems and procedures.4: Provide a sales support service and provide ongoing technical assistance.5: Operate sales proof of concept sites as part of sales support.6: Ensure that the systems are operational and perform site visits to clients to verify for SLA.7: Provide a stable operating environment.8: Evaluation of new hardware and software to improve services offered.9: Ensure user requirements are met at all times.10: Ensure computer technology is highly suited to meet requirements of the business.11: Install, customise and maintain hardware and software, including communication equipment within established standards and guidelines.12: Effective contribution to problem resolution.13: Monitor systems remotely, tune and enhance where necessary.14: Provide general support when required.15: Manage the installation and support of both hardware and software.16: Install and maintain management software.17: Conduct trend analysis and recommend solutions.18: Liaise with suppliers for stock orders.19: Continual review of software and hardware to improve performance and recommend solutions. Show less

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  COMPUTATE

  Feb 2020 - Aug 2021

  Technician
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  Hanolian IT

  Aug 2021 - Dec 2022

  Senior Support Technician
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  Huntswood

  Dec 2022 - Aug 2024

  Service Reliability Engineer