Joseph Williams

Experience

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  Winston-Salem State University

  Jul 2006 - May 2009

  Resident Advisor

  • Created programs and subsequent visual reinforcement to capture and engage the minds of collegiate individuals, in accordance to guidelines set forth by Winston-Salem State University’s Office of Student Activities.• Planned, scheduled and presented training procedures to equip professional employees with adequate skills to handle conflict resolution, emergency protocol, time management, office etiquette and professional development.• Personable- Assisted students’ and parents’ transition to college through sharing knowledge on procedures of various administrative offices (i.e. Financial Aid, Billings & Receivables, Housing & Residence Life, etc.) Show less

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  Target

  Mar 2007 - Nov 2009

  Guest Services

  • Greeted customers, stocked the front lanes, handled money, cashier, direct sales and cart attendant. • Assisting with quality customer service in person and inbound telephone; by other modes of correspondence with customers through by answering general information inquiries about different sale items. • Problem solving skills within company service policies and guidelines, utilizing approved procedures. • Dispenses information about the Target Credit Card and accounts, open all accounts, and process changes Show less

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  Wake Forest Baptist Health

  Oct 2007 - Dec 2013

  • Responsible for cross functional activities and initiatives to support various business operation • Establish and maintain a strong relationship with members via telephone, seminars and in center assistance• Provides administrative support including data entry, and inventory• Assisted with a setup of classes; seminars, lighting, props, audio/microphone, and events• Manage multi-media needs for BestHealth, including MAC and PC platforms for audio and visual equipment • Maintain, update, develop, and publish intranet content for BestHealth website• Liaison for BestHealth at community events• Provides support to the Manager of Operations Show less

  • Registration Representative

    May 2011 - Dec 2013

  • Client Service Coordinator

    Oct 2007 - May 2012
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  Hearst Properties Inc. WXII-TV 12 News

  Aug 2008 - Dec 2008

  Production Assistant Intern

  • Constructed and operated props, sets and other production equipment.• Operated cameras, booms, lights, audio/microphone, cueing and prompting devices.• Maintained professional appearance of studio/sets.• Proficient in AVID editing news/web content.• Graphic (DEKO) operation; maintain digital content elements for website and other assigned duties

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  UCLA Health

  Dec 2013 - Jul 2016

  Patient Communication Specialist

  • Efficient- Served as a liaison between patients and providers by communicating medical needs to the appropriate staff, while documenting 50 to 80 inquiries to provide timely and written and verbal correspondence.• Communicator- Maintained a high level of customer service; utilizing communication skills such as active listening, phone etiquette, and concise verbal and written messages to assure customers that their needs and requests were being met• Organizer- Multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service Show less

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  Lynn Allen Jeter & Associates

  Nov 2014 - Jul 2017

  Public Relations Assistant

  • Supported successful operation of public relations, marketing, and special event campaigns.• Created and edited press releases, media advisories, post releases, and pitch letters for clients in multiple industries.• Collaborated on the development of event concepts for large scale engagements (300-500 attendees). • Acquired talent, guests, and secured venues for events, as well as managing master calendars under strict deadlines. • Provided administrative support to executive, scheduling meetings, filing documents, and coordinating travel.• As a Social Media Correspondent, create inclusive posts of events and new releases for clients.• Created databases to manage RSVP’s, media outlets, invites, and other pertinent data. Show less

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  Instacart

  Mar 2017 - Sept 2020

  In-store shopper/Trainer

  • Ensures orders are fulfilled accurately and to the highest standard of quality.• Helps onboard new shoppers and provide continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals.• An expert and go-to-resource on the Instacart in-store shopping process and store layout.• Utilizes existing resources and tools to quickly identify and solve any customer order or retailer issues.• Brainstorm with shift lead on new process improvements that will enhance the in-store shopping and customer experience.• Effectively use a latest smartphone and apps. Show less

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  First 5 LA

  Sept 2018 - Jun 2019

  Program Officer

  • Created and negotiated the scope of work, budge, and timelines for vendor/consultants agreement contracts.• Tracked and monitored deliverables, making sure that each milestone is reached.• Summarized project progress reports, highlighting any potential Compliance issues.• Served as the primary point of contact for all vendors/consultants and internal stakeholders establishing relationships.• Participated in revising operational processes to improve efficiency, effectiveness and functionality.• Reviewed and processed contractor invoices and routes for appropriate approval.• Conducted cost and project analysis to recommend improvements and modifications.• Participated in vendor engagements and supported the resolution of critical vendor issues.• Developed reports to highlight project development, refinement and stakeholder communication.• Prepared memos, Request for Proposal (RFPs), Request for Quotation (RFQs), and other presentations.• Supported (direct report) the Senior Director of Administration serving as a liaison between vendors and consultants.• Led operational meetings for facility management. Show less

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  Target

  Jan 2020 - Aug 2020

  Service & Engagement Team Lead

  • Leads a team of passionate and knowledgeable advocates striving to exceed guest service expectations.• Follow-ups with team on training completion and checks for understanding.• Recognizes and appreciates team members to reinforce and promote positive team and guest centric environment.• Knowledge of guest service fundamentals and experience building a guest first team culture.• Skills in guest engagement; problem solving and resolution.• Understand business reporting and guest insights to understand, troubleshoot and follow – up on opportunity areas.• Educates and promotes benefits, features and offerings that reward our guest and enhance their shopping experience.• Follow-up with team to stay up-to-date on upcoming major promotions, brand launches and events.• Skills in planning department daily workload to support business priorities and deliver service and sales goals.• Leads a team of hourly employees; includes skills in interviewing, developing, coaching, evaluating and retaining talent. Show less

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  T-Mobile

  Nov 2020 - Jan 2022

  • Provides business customer service through effective and timely resolution to customer’s inquiries and concerns.• Resolves customer concerns by partnering across teams to identify solutions as needed.• Provides proactive and reactive support through inbound and outbound contact.• Customer reporting using Excel, PowerPoint Icare and other systems.• Offered product and service recommendations to our customers helping them get the most out of their experience.• Ability to work as part of a team to achieve individual and team results. Show less

  • Tech Expert

    Feb 2021 - Jan 2022

  • Business Associate Expert

    Nov 2020 - Jan 2021
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  Internet Brands

  Jan 2022 - now

  Facilities Project Coordinator

  • Places and responds to staff maintenance requests via internal and external ticketing system (Angus).• Successfully decommissioned off-site office by organizing a check-list to coordinate relocation of office items, trash removal, janitorial services, termination of vendor contracts and key return to landlord.• Confirms COI (Certificate of Insurance) is up to date for approximately 25 properties across the US.• Tracks approximately 43 national and international lease expirations and collaborates with senior management to renew or terminate active leases.• Facilitates building inspections with property management and contractors.• Plans and leads monthly facility meetings with C-level executives.• Coordinates meetings with or for the Senior Director of Property and Real Estate.• Organizes and assigns workspace for new and returning staff.• Reviews, processes and submits invoices and reimbursements to the Finance team for payment.• Facilitates building and parking activation/deactivation for new, current and terminated employees.• Retrieves company equipment from termed employees.• Tracks and receives approximately 25-40 packages a week for all employees via FedEx, UPS, USPS, Amazon.• Oversees and implements reception operations and procedures.• Orders office supplies for multiple locations.• Partners with the recruitment team to successfully hire and onboard direct reports.• Manages two part-time facilities assistants to complete day to day tasks.• Supervises two mailroom clerks in the absence of the Facilities Manager.• Manages visitor/contractor security list for building entry.• Assists reception desk as needed. Show less